Technology

Strategic Business Analysis

Buildings

Organizational Change

Health Education

Health Care

Higher Education

Government and
Crown Corp

Business, Associations,
& Not-For-Profit

Claremont University Consortium

Cornell University

Douglas College

CANARIE

BCNET

BC Ministry of Advanced Education

Curtin University

McGill University

University of Victoria

Langara College

University of British Columbia Library

Memorial University

George Brown College

Camosun College

Loyalist Certification Services

University of British Columbia

Center for Creative Leadership

Douglas College

BC Law Institute

Cornell University

BC Ministry of Advanced Education

Government of Alberta

Insurance Corporation of British Columbia (ICBC)

BC Hydro

Public Works and Government Services Canada (PWGSC)

Canada Health Infoway

George Brown College

Curtin University

BC Provincial Health Services Authority (PHSA)

Law Society of Upper Canada

Claremont University Consortium

Cornell University

Public Works and Government Services Canada (PWGSC)

Dalhousie University

University of Toronto Faculty of Medicine

General Practitioners Services Committee (GPSC)

BC Physician Information Technology Office (PITO)

Northern Health

University of British Columbia Faculty of Medicine

Cornell University

Memorial University

Camosun College

University of British Columbia Classroom Services

University of British Columbia

University of Sydney

University of Washington School of Medicine

University of Toronto Faculty of Medicine

University of British Columbia Faculty of Medicine

Kwantlen Polytechnic University

Northern Ontario School of Medicine (NOSM)

BC Simulation Technology Working Group (SWTG)

UBC Department of Physical Therapy

BCNET

Curtin University

CANARIE

BCNET

Law Society of Upper Canada

Center for Creative Leadership

BC Law Institute

General Practitioners Services Committee (GPSC)

Douglas College

BC Provincial Simulation Coordination Committee (PSCC)

Curtin University

World Vision

Nexen Inc.

Circle Craft

Loyalist Certification Services

Royal College of Physicians and Surgeons of Canada (RCPSC)

Inter Tribal Health Authority (ITHA)

Northern Health

Langara College

University of British Columbia Faculty of Medicine

Vancouver Island Health Authority

BC Provincial Health Services Authority (PHSA)

Inter Tribal Health Authority (ITHA)

Canada Health Infoway

McGill University Health Centre

Royal College of Physicians and Surgeons of Canada (RCPSC)

BCNET

University of Sydney

Kwantlen Polytechnic University

UBC Faculty of Medicine Island Medical Program

BC Ministry of Advanced Education

Northern Ontario School of Medicine (NOSM)

University of Victoria

BC Provincial Health Services Authority (PHSA)

Douglas College

General Practitioners Services Committee (GPSC)

UBC Department of Physical Therapy

BC Simulation Technology Working Group (SWTG)

BC Provincial Simulation Coordination Committee (PSCC)

Curtin University

Government of Alberta

BC Physician Information Technology Office (PITO)

Langara College

University of Toronto

McGill University Health Centre

BC Simulation Technology Working Group (SWTG)

BC Provincial Simulation Coordination Committee (PSCC)

Loyalist Certification Services

Northern Health

Vancouver Island Health Authority

BC Hydro

Camosun College

University of British Columbia Faculty of Medicine

Circle Craft

Dalhousie University

Canada Health Infoway

Nexen Inc.

Dalhousie University

BC Physician Information Technology Office (PITO)

Loyalist Certification Services

University of British Columbia

Royal College of Physicians and Surgeons of Canada (RCPSC)

University of British Columbia Library

Inter Tribal Health Authority (ITHA)

University of British Columbia Classroom Services

Canada Health Infoway

World Vision

Public Works and Government Services Canada (PWGSC)

Dalhousie University

Dalhousie University

University of British Columbia Faculty of Medicine

Dalhousie University

McGill University Health Centre

McGill University Health Centre

Dalhousie University

Government of Alberta

University of British Columbia Classroom Services

University of British Columbia Faculty of Medicine

Memorial University

Camosun College

Royal College of Physicians and Surgeons of Canada

Additional Clients

Museum of Anthropology

University of Calgary

University of British Columbia Sauder School of Business

Kaiser Permanente

University of British Columbia Faculty of Pharmaceutical Sciences

University of British Columbia Sauder School of Business

British Columbia Institute of Technology

Centre for Interactive Research of Sustainability

Museum of Anthropology

Health Canada

BC Ministry of the Solicitor General

University of Victoria

Museum of Anthropology

First United

University of British Columbia

Kaiser Permanente

British Columbia Provincial Health Services Authority (PHSA)

University of Calgary

Vancouver Island Health Authority (VIHA)

British Columbia Real Estate Association (BCREA)

British Columbia Ministry of Health Services

University of Northern British Columbia (UNBC)

University College of the Fraser Valley (UCFV)

British Columbia Institute of Technology (BCIT)

University of British Columbia

University of Toronto

McMaster University DeGroote School of Medicine

University of Western Ontario Schulich School of Medicine and Dentistry

University of Victoria

University of Windsor

University of Alberta

University of Calgary

University of New Brunswick

Simon Fraser University

University of Northern British Columbia

Northwest Community College

University College of the Fraser Valley

College of New Caledonia

Northern Lights Community College

British Columbia Institute of Technology

University of British Columbia Sauder School of Business

University of British Columbia Faculty of Dentistry

University of British Columbia Information Technology Services

University of British Columbia Pharmaceutical Sciences

University of British Columbia Life Sciences Institute

University of British Columbia School of Library, Archival, and Information Sciences

Kaiser Permanente

University of British Columbia Department of Physical Therapy

University of Alberta Department of Physical Therapy

University of Western Ontario Schulich School of Medicine & Dentistry

University of Toronto

McMaster University

University of Victoria

University of Northern British Columbia School of Nursing

University of British Columbia Pharmaceutical Sciences

University of British Columbia Faculty of Dentistry

Health Canada

British Columbia Ministry of Health Services

Vancouver Coastal Health Authority

Vancouver Coastal Health Research Institute

Kaiser Permanente

Union Gas Limited

British Columbia Real Estate Association

Professional Association of Residents of British Columbia

First United

Health Canada

Government of Saskatchewan

Vancouver Park Board

British Columbia Ministry of Health Services

British Columbia Ministry of the Solicitor General

Distributed Medical Education & Technology Enabled Learning Program

In 2004, the UBC Faculty of Medicine (FOM) launched an innovative distributed medical education program together with the Government of British Columbia, the University of Northern British Columbia, the University of Victoria, and the regional health authorities. AMBiT was engaged to manage the implementation of distance learning technology for the program only four months before students arrived for their first semester at the UBC campus. AMBiT successfully managed the implementation on schedule and reduced the operational budget by $2.5M to help the FOM obtain final approvals. AMBiT also provided strategic guidance in the formation of the Technology Enabled Learning (TEL) group. This inter-site group provides operational support for the distributed medical program's education technologies and ensures that these technologies continue to meet the faculty's requirements.

In 2005, AMBiT assisted the FOM in securing $36M in critical funding for the operation of the distributed medical program from the BC Ministries of Advanced Education and Health Services, including capital renewal funding for videoconference facilities. With those funds in place, AMBiT led the TEL group in long-term planning to meet the FOM's needs; as part of this planning, we assisted TEL in forming crucial linkages with senior Faculty leadership to allow the technology group to act as a strategic partner with academic faculty, rather than simply a service provider.

AMBiT continues to provide project management, business analysis, and change management for many of TEL's strategic initiatives.

Educational Technology Strategy Development and Implementation

The University of British Columbia's Faculty of Medicine engaged AMBiT to develop and implement an Educational Technology Strategy in support of its curriculum renewal process. AMBiT led a colloquium for senior academic leadership, faculty, staff, and nationally recognized experts in medical education to discuss the current state of educational technology and gather requirements for future investment. These requirements formed the basis of a five-year strategic roadmap for the Faculty that aligns technology investments with curricular requirements. The five investment areas identified within this report included:

  1. Synchronous communication technologies, such as videoconferencing and web conferencing.
  2. Curriculum management tools to improve the mapping of learning objectives to curricular activities and expand access of this curriculum map to educators and learners.
  3. Learning object management tools to support the modularization of educational resources for reuse in various instructional contexts.
  4. Special application educational technology tools to improve learning outcomes, such as virtual patients, human patient simulators, and ePortfolios.
  5. Educational gateways to consolidate access to online resources, including a web portal and learning management system.

As a first step in implementing the strategic recommendations, AMBiT led an environmental scan of over 30 medical education institutions across Canada, the United States, Australia, and the United Kingdom to identify relevant technology solutions. With greater market understanding, AMBiT led a requirements gathering process by engaging representatives from seven stakeholder groups and synthesized the results into functional, technical, and organizational requirements.

AMBiT next defined decision criteria based on project goals, stakeholder requirements, and cost considerations. Using these criteria, we led a product evaluation, including detailed functional, technical, and organizational evaluations on four shortlisted solutions. Based on results of this evaluation, AMBiT led the development of a recommendations report which framed key tradeoffs between organizational risk and product functionality. AMBiT provided program and project management for the selection of specific applications, and implementation and integration of those products.

MD Undergraduate Admissions System Renewal

The Medical Doctor (MD) Undergraduate Program within UBC's Faculty of Medicine identified the need to renew their admissions system to offer an improved user experience for applicants and program administrators. AMBiT managed the project to replace the current admissions system throughout the project lifecycle, including developing a business case, gathering functional requirements, issuing and evaluating a Request for Proposals, and successfully leading system implementation. Statistics from the first year of use have shown substantial cost savings, with users reporting improved interaction with the system. In addition, the system enabled a new admissions process that has helped the UBC Faculty of Medicine ensure the highest quality medical students by tracking analytics for longitudinal studies that improve medical student selection.

Administrative Application Technology (ADAPT)

The Administrative Application Technology (ADAPT) program was a $2.6M strategic initiative to replace disparate information systems in the University of British Columbia (UBC) Faculty of Medicine with a centralized database and web application. This database contains demographic, salary, appointment, curriculum vitae, teaching, and other information about all Faculty of Medicine appointees, including faculty, staff, student employees, and postgraduate residents. These datasets were previously distributed amongst numerous smaller databases within individual departments and programs, with no effective mechanism for sharing and distributing the information.

AMBiT was involved in the formal initiation of the project, including developing a project charter, gathering and validating high level functional requirements, and selecting a software vendor through a Request for Proposal procurement process. AMBiT then managed the procurement and implementation of the new system, including ensuring proper communications across the faculty and integrating formal change management into project activities. Implementation included technical and functional system testing, user training for over 150 administrative staff, and the migration of data for 15,000 personnel. The system was implemented in December 2009 with approximately 1400 current users accessing the system.

Wireless Access to Educational Resources

The Wireless Access to Educational Resources (WAtER) project is focused on enabling ubiquitous wireless access to educational resources at all sites of instruction for UBC's medical students and other affiliates of the medical education program. In Phase 1, AMBiT managed requirements gathering and solution selection and testing in consultation with UBC, Health Authority, and Health Shared Services BC stakeholders. This involved assessing security and privacy implications of the proposed solution. With the solution in place, the next phase focused on piloting the solution in several clinical settings across BC. Currently, the WAtER project team is working in collaboration with all BC Health Authorities, Health Shared Services BC, and UBC IT to enable the eduroam wireless service in clinical sites across the province, which enables learners to access the educational resources they require while on clinical placement.

Teaching Tracking and Payment Project

AMBiT is currently providing project management services to the UBC Faculty of Medicine's Teaching Tracking & Payment (TTP) Project. This project is part of the Faculty's Administrative System Program, which is intended to meet the needs of an expanding medical program with Faculty-wide administrative processes, tools, and systems. The goals of the TTP project are to enable accurate, timely, and traceable Clinical Faculty payment for eligible teaching activities; and to strengthen relationships with these faculty who are critical to overall MD program delivery.

AMBiT developed a project plan for the TTP project and is currently responsible for managing the vendor to deliver the technical solution based on established business requirements. This work includes the integration of change and communications management best practices to ensure successful transition to operations and adoption, which is critical for realizing return on the investment. The new system will launch with its first user group in May 2015.

Academic Health Sciences Network Strategic Visioning

The BC Ministry of Health strategic plan has identified the creation of an academic health science network (AHSN) in BC as a key enabler to improving health outcomes for patients. In the context of this provincial strategy an opportunity exists on Vancouver Island to directly affect community wellness through knowledge translation by leveraging new partnerships between Island Health, the University of Victoria (UVic), and the University of British Columbia (UBC).

AMBiT was engaged to provide strategic advisory services regarding this opportunity to the Head of the Division of Medical Sciences at UVic and Regional Associated Dean, Island Medical Program at the UBC Faculty of Medicine. Through this work AMBiT facilitated discussion and generated business documents that described the health and associated business problems, vision, solution options, key partnership factors, and potential governance structures for working together with provincial governing bodies and stakeholder groups. These materials were used by senior leadership to enhance strategic discussions on how to move forward.

AMBiT continues to support strategic and tactical planning for this initiative.

Curriculum Renewal Planning and Implementation

AMBiT is currently providing strategic program management in support of the UBC Faculty of Medicine's MD program curriculum renewal project. After an initial rapid scheduling exercise that involved broad stakeholder consultations, the Faculty reengaged AMBiT to manage the detailed development and implementation of the renewed curriculum. Through the initial stages, AMBiT supported the team through a leadership transition and led development of project and decision making structures that will serve this significant project. AMBiT continues to provide overall project management services, working closely with representatives from curriculum and assessment, all regional sites, and many enabling functions such as technology, faculty development, finance, administration, and facilities.

Teaching Tracking and Payment Project

AMBiT is currently providing project management services to the UBC Faculty of Medicine's Teaching Tracking & Payment (TTP) Project. This project is part of the Faculty's Administrative System Program, which is intended to meet the needs of an expanding medical program with Faculty-wide administrative processes, tools, and systems. The goals of the TTP project are to enable accurate, timely, and traceable Clinical Faculty payment for eligible teaching activities; and to strengthen relationships with these faculty who are critical to overall MD program delivery.

AMBiT developed a project plan for the TTP project and is currently responsible for managing the vendor to deliver the technical solution based on established business requirements. This work includes the integration of change and communications management best practices to ensure successful transition to operations and adoption, which is critical for realizing return on the investment. The new system will launch with its first user group in May 2015.

Wireless Access to Educational Resources

The Wireless Access to Educational Resources (WAtER) project is focused on enabling ubiquitous wireless access to educational resources at all sites of instruction for UBC's medical students and other affiliates of the medical education program. In Phase 1, AMBiT managed requirements gathering and solution selection and testing in consultation with UBC, Health Authority, and Health Shared Services BC stakeholders. This involved assessing security and privacy implications of the proposed solution. With the solution in place, the next phase focused on piloting the solution in several clinical settings across BC. Currently, the WAtER project team is working in collaboration with all BC Health Authorities, Health Shared Services BC, and UBC IT to enable the eduroam wireless service in clinical sites across the province, which enables learners to access the educational resources they require while on clinical placement.

Health Professions Expansion and Distribution Implications Assessment

Building on the success of the expansion and distribution of the UBC Medical Education Program, the BC Ministry of Advanced Education requested the UBC Faculty of Medicine to assess the implications of potential expansion and distribution of four of its other health professions programs: Physical Therapy, Occupational Therapy, Speech Language Pathology, and Midwifery.

In response to this request, the Faculty engaged AMBiT to lead the process which began with supporting the four programs in articulating strategic visions for expansion and distribution to meet the health care needs of British Columbians. Based on these visions, AMBiT led the assessment of implications for each program from the perspectives of physical space, technology, faculty, and staff. AMBiT developed capital, start-up, and operational budget estimates to enable expansion and distribution of these programs. Throughout the process, AMBiT also identified several opportunities for efficiency through shared staff, space, and technology, as well as opportunities for increased inter-professional education opportunities.

Distributed Medical Education & Technology Enabled Learning Program

In 2004, the UBC Faculty of Medicine (FOM) launched an innovative distributed medical education program together with the Government of British Columbia, the University of Northern British Columbia, the University of Victoria, and the regional health authorities. AMBiT was engaged to manage the implementation of distance learning technology for the program only four months before students arrived for their first semester at the UBC campus. AMBiT successfully managed the implementation on schedule and reduced the operational budget by $2.5M to help the FOM obtain final approvals. AMBiT also provided strategic guidance in the formation of the Technology Enabled Learning (TEL) group. This inter-site group provides operational support for the distributed medical program's education technologies and ensures that these technologies continue to meet the faculty's requirements.

In 2005, AMBiT assisted the FOM in securing $36M in critical funding for the operation of the distributed medical program from the BC Ministries of Advanced Education and Health Services, including capital renewal funding for videoconference facilities. With those funds in place, AMBiT led the TEL group in long-term planning to meet the FOM's needs; as part of this planning, we assisted TEL in forming crucial linkages with senior Faculty leadership to allow the technology group to act as a strategic partner with academic faculty, rather than simply a service provider.

AMBiT continues to provide project management, business analysis, and change management for many of TEL's strategic initiatives.

Medical Provincial Academic & Affiliated Campus Technology (MPAACT)

In 2005 the Ministry of Health Services launched the Medical Provincial Affiliated Academic Campus Technology (MPAACT) initiative, a $14.8 M technology program that facilitates distributed medical education in teaching hospitals across BC through advanced videoconferencing. In managing the MPAACT program, AMBiT has been a key player in laying the foundation for a provincial shared services approach to telehealth in British Columbia.

AMBiT has now led the implementation of distributed medical education technology at more than 25 teaching hospitals across BC. This work has remained on time and on budget despite spanning the jurisdiction of 6 health authorities and 3 universities. To support this distributed network, AMBiT designed business processes and guided the implementation for a centralized Videoconference Service Desk. Through consultations with a geographically dispersed project team including representatives from the BC Ministry of Health Services, the UBC Faculty of Medicine, and BC First Nations, AMBiT has ensured that the infrastructure is now in place to support an integrated provincial telehealth strategy.

Educational Technology Strategy Development and Implementation

The University of British Columbia's Faculty of Medicine engaged AMBiT to develop and implement an Educational Technology Strategy in support of its curriculum renewal process. AMBiT led a colloquium for senior academic leadership, faculty, staff, and nationally recognized experts in medical education to discuss the current state of educational technology and gather requirements for future investment. These requirements formed the basis of a five-year strategic roadmap for the Faculty that aligns technology investments with curricular requirements. The five investment areas identified within this report included:

MD Undergraduate Admissions System Renewal

The Medical Doctor (MD) Undergraduate Program within UBC's Faculty of Medicine identified the need to renew their admissions system to offer an improved user experience for applicants and program administrators. AMBiT managed the project to replace the current admissions system throughout the project lifecycle, including developing a business case, gathering functional requirements, issuing and evaluating a Request for Proposals, and successfully leading system implementation. Statistics from the first year of use have shown substantial cost savings, with users reporting improved interaction with the system. In addition, the system enabled a new admissions process that has helped the UBC Faculty of Medicine ensure the highest quality medical students by tracking analytics for longitudinal studies that improve medical student selection.

Administrative Application Technology (ADAPT)

The Administrative Application Technology (ADAPT) program was a $2.6M strategic initiative to replace disparate information systems in the University of British Columbia (UBC) Faculty of Medicine with a centralized database and web application. This database contains demographic, salary, appointment, curriculum vitae, teaching, and other information about all Faculty of Medicine appointees, including faculty, staff, student employees, and postgraduate residents. These datasets were previously distributed amongst numerous smaller databases within individual departments and programs, with no effective mechanism for sharing and distributing the information.

AMBiT was involved in the formal initiation of the project, including developing a project charter, gathering and validating high level functional requirements, and selecting a software vendor through a Request for Proposal procurement process. AMBiT then managed the procurement and implementation of the new system, including ensuring proper communications across the faculty and integrating formal change management into project activities. Implementation included technical and functional system testing, user training for over 150 administrative staff, and the migration of data for 15,000 personnel. The system was implemented in December 2009 with approximately 1400 current users accessing the system.

  1. Synchronous communication technologies, such as videoconferencing and web conferencing.
  2. Curriculum management tools to improve the mapping of learning objectives to curricular activities and expand access of this curriculum map to educators and learners.
  3. Learning object management tools to support the modularization of educational resources for reuse in various instructional contexts.
  4. Special application educational technology tools to improve learning outcomes, such as virtual patients, human patient simulators, and ePortfolios.
  5. Educational gateways to consolidate access to online resources, including a web portal and learning management system.

As a first step in implementing the strategic recommendations, AMBiT led an environmental scan of over 30 medical education institutions across Canada, the United States, Australia, and the United Kingdom to identify relevant technology solutions. With greater market understanding, AMBiT led a requirements gathering process by engaging representatives from seven stakeholder groups and synthesized the results into functional, technical, and organizational requirements.

AMBiT next defined decision criteria based on project goals, stakeholder requirements, and cost considerations. Using these criteria, we led a product evaluation, including detailed functional, technical, and organizational evaluations on four shortlisted solutions. Based on results of this evaluation, AMBiT led the development of a recommendations report which framed key tradeoffs between organizational risk and product functionality. AMBiT provided program and project management for the selection of specific applications, and implementation and integration of those products.

Wireless Access to Educational Resources

The Wireless Access to Educational Resources (WAtER) project is focused on enabling ubiquitous wireless access to educational resources at all sites of instruction for UBC's medical students and other affiliates of the medical education program. In Phase 1, AMBiT managed requirements gathering and solution selection and testing in consultation with UBC, Health Authority, and Health Shared Services BC stakeholders. This involved assessing security and privacy implications of the proposed solution. With the solution in place, the next phase focused on piloting the solution in several clinical settings across BC. Currently, the WAtER project team is working in collaboration with all BC Health Authorities, Health Shared Services BC, and UBC IT to enable the eduroam wireless service in clinical sites across the province, which enables learners to access the educational resources they require while on clinical placement.

Medical Provincial Academic & Affiliated Campus Technology (MPAACT)

In 2005 the Ministry of Health Services launched the Medical Provincial Affiliated Academic Campus Technology (MPAACT) initiative, a $14.8 M technology program that facilitates distributed medical education in teaching hospitals across BC through advanced videoconferencing. In managing the MPAACT program, AMBiT has been a key player in laying the foundation for a provincial shared services approach to telehealth in British Columbia.

AMBiT has now led the implementation of distributed medical education technology at more than 25 teaching hospitals across BC. This work has remained on time and on budget despite spanning the jurisdiction of 6 health authorities and 3 universities. To support this distributed network, AMBiT designed business processes and guided the implementation for a centralized Videoconference Service Desk. Through consultations with a geographically dispersed project team including representatives from the BC Ministry of Health Services, the UBC Faculty of Medicine, and BC First Nations, AMBiT has ensured that the infrastructure is now in place to support an integrated provincial telehealth strategy.

Wireless Access to Educational Resources

The Wireless Access to Educational Resources (WAtER) project is focused on enabling ubiquitous wireless access to educational resources at all sites of instruction for UBC's medical students and other affiliates of the medical education program. In Phase 1, AMBiT managed requirements gathering and solution selection and testing in consultation with UBC, Health Authority, and Health Shared Services BC stakeholders. This involved assessing security and privacy implications of the proposed solution. With the solution in place, the next phase focused on piloting the solution in several clinical settings across BC. Currently, the WAtER project team is working in collaboration with all BC Health Authorities, Health Shared Services BC, and UBC IT to enable the eduroam wireless service in clinical sites across the province, which enables learners to access the educational resources they require while on clinical placement.

Integrated Library System

The UBC Library is the second largest research library in Canada and includes 21 branches and divisions. The library engaged AMBiT to design a strategy for the selection and implementation of a new Integrated Library System. Through innovative requirements definition, expert facilitation, and rigorous analysis, AMBiT completed the $3M project on budget and set the record for what was the fastest system selection and implementation of any academic research library system in North America.

In a four-month time frame, AMBiT managed requirements gathering, RFP development, vendor selection, and contract negotiations. Following the successful project acquisition phase, AMBiT led six internal groups and a cross-departmental team to manage the implementation of the new system in seven months. The implementation included technical and functional system testing and integration, user training for over 300 library staff, and the migration of over 10 million records.

Digital Library & Supplemental System Implementation

Following AMBiT's successful selection and implementation of their integrated library system, the UBC Library engaged AMBiT to manage a suite of strategic projects. Below are selected highlights from these projects.

AMBiT's team led cross-organizational working groups to complete the implementation of the library's first enterprise digital resource access and digital collection management system. As part of the implementation, we led the development of key management policies for the system, and assisted in developing the communications strategy for the project.

AMBiT provided project planning, guidance, and support in the relocation of several dozen staff, office equipment and over $1.5M in books and related materials to the new $60M, 250,000 square-foot Irving K. Barber Learning Center. AMBiT also managed the implementation of an Automated Storage and Retrieval System (ASRS) in the new Learning Center, including software and hardware procurement, installation, implementation, documentation, and training.

Dalhousie Medicine New Brunswick Campus AV Technology Implementation

The Dalhousie Medicine New Brunswick (DMNB) program is the result of an initiative of the Government of New Brunswick, the University of New Brunswick, and Dalhousie University's Faculty of Medicine to train and retain medical doctors in historically under-served areas. The DMNB distributed medical education program is an expansion of Dalhousie's Faculty of Medicine and offers English-speaking New Brunswick students the opportunity to attend medical school in their home province.

AMBiT was first engaged by Dalhousie University in 2007 to develop technology requirements and a technology budget for the distributed program. After assisting in securing $6.6M in capital funding plus associated operating funds for required technology infrastructure, AMBiT led the technology implementation for both university campuses to commission 13 distance education videoconference rooms and two control rooms across two provinces. AMBiT also managed procurement of almost $5M in equipment as well as design, programming, and installation services.

AMBiT's contribution allowed the DMNB program to obtain sufficient funds to implement one of the most advanced distributed medical programs in North America. The project was completed on time and under budget in spite of significant construction delays, and has received excellent initial reviews from students, faculty and staff. Dalhousie has hosted visits from many other institutions interested in the approach.

Dalhousie Medicine New Brunswick Clinical AV Technology Implementation

Dalhousie University retained AMBiT to implement the Dalhousie Medicine New Brunswick distributed medical education program in four New Brunswick hospital sites. These sites provide videoconference facilities for use by program administration and for providing clerkship education to third and fourth year medical students in rural communities. In this project, AMBiT worked closely with hospital staff to conduct site inspections and ensure infrastructure integration with the videoconference technologies, observing strict infection control procedures and hospital guidelines. From October 2010 to June 2011, AMBiT managed the implementation, programming and commissioning of the seven new videoconference suites, including integration of these new distributed facilities with pre-existing facilities in Saint John and Halifax. The project was successfully completed well before the program's required start date in summer 2012.

Dalhousie Medicine New Brunswick AV Technology Transition to Operations

While project managing the technology implementation of the Dalhousie Medicine New Brunswick (DMNB) program, AMBiT recognized the requirement for strong change management and communication to ensure a successful launch in September 2010. To achieve this, AMBiT led a 3-month project to transition the DMNB AV facilities to operations. This included development of a broad stakeholder communication plan, policies governing usage of the facilities, procedures for technical support and room booking, and training of faculty and staff. AMBiT was present on-site during a 'prototypical week', a dry run of the DMNB program in August 2010, and provided guidance and expertise to the technical support teams. DMNB launched in September 2010 with a cohesive and highly functioning operations team and full buy-in from faculty and students.

Building on the successful transition to operations for DMNB facilities, AMBiT was retained to transition seven clinical sites to operations as an integrated part of the distributed medical education program. AMBiT's work included the adaptation of current policies and business processes to varied hospital environments and creating training and communications plans for hospital staff.

Dalhousie Medicine New Brunswick AV Technology Transition to Operations

While project managing the technology implementation of the Dalhousie Medicine New Brunswick (DMNB) program, AMBiT recognized the requirement for strong change management and communication to ensure a successful launch in September 2010. To achieve this, AMBiT led a 3-month project to transition the DMNB AV facilities to operations. This included development of a broad stakeholder communication plan, policies governing usage of the facilities, procedures for technical support and room booking, and training of faculty and staff. AMBiT was present on-site during a 'prototypical week', a dry run of the DMNB program in August 2010, and provided guidance and expertise to the technical support teams. DMNB launched in September 2010 with a cohesive and highly functioning operations team and full buy-in from faculty and students.

Building on the successful transition to operations for DMNB facilities, AMBiT was retained to transition seven clinical sites to operations as an integrated part of the distributed medical education program. AMBiT's work included the adaptation of current policies and business processes to varied hospital environments and creating training and communications plans for hospital staff.

Dalhousie Medicine New Brunswick AV Technology Transition to Operations

While project managing the technology implementation of the Dalhousie Medicine New Brunswick (DMNB) program, AMBiT recognized the requirement for strong change management and communication to ensure a successful launch in September 2010. To achieve this, AMBiT led a 3-month project to transition the DMNB AV facilities to operations. This included development of a broad stakeholder communication plan, policies governing usage of the facilities, procedures for technical support and room booking, and training of faculty and staff. AMBiT was present on-site during a 'prototypical week', a dry run of the DMNB program in August 2010, and provided guidance and expertise to the technical support teams. DMNB launched in September 2010 with a cohesive and highly functioning operations team and full buy-in from faculty and students.

Building on the successful transition to operations for DMNB facilities, AMBiT was retained to transition seven clinical sites to operations as an integrated part of the distributed medical education program. AMBiT's work included the adaptation of current policies and business processes to varied hospital environments and creating training and communications plans for hospital staff.

Dalhousie Medicine New Brunswick Campus AV Technology Implementation

The Dalhousie Medicine New Brunswick (DMNB) program is the result of an initiative of the Government of New Brunswick, the University of New Brunswick, and Dalhousie University's Faculty of Medicine to train and retain medical doctors in historically under-served areas. The DMNB distributed medical education program is an expansion of Dalhousie's Faculty of Medicine and offers English-speaking New Brunswick students the opportunity to attend medical school in their home province.

AMBiT was first engaged by Dalhousie University in 2007 to develop technology requirements and a technology budget for the distributed program. After assisting in securing $6.6M in capital funding plus associated operating funds for required technology infrastructure, AMBiT led the technology implementation for both university campuses to commission 13 distance education videoconference rooms and two control rooms across two provinces. AMBiT also managed procurement of almost $5M in equipment as well as design, programming, and installation services.

Dalhousie Medicine New Brunswick AV Technology Transition to Operations

While project managing the technology implementation of the Dalhousie Medicine New Brunswick (DMNB) program, AMBiT recognized the requirement for strong change management and communication to ensure a successful launch in September 2010. To achieve this, AMBiT led a 3-month project to transition the DMNB AV facilities to operations. This included development of a broad stakeholder communication plan, policies governing usage of the facilities, procedures for technical support and room booking, and training of faculty and staff. AMBiT was present on-site during a 'prototypical week', a dry run of the DMNB program in August 2010, and provided guidance and expertise to the technical support teams. DMNB launched in September 2010 with a cohesive and highly functioning operations team and full buy-in from faculty and students.

Building on the successful transition to operations for DMNB facilities, AMBiT was retained to transition seven clinical sites to operations as an integrated part of the distributed medical education program. AMBiT's work included the adaptation of current policies and business processes to varied hospital environments and creating training and communications plans for hospital staff.

Dalhousie Medicine New Brunswick Clinical AV Technology Implementation

Dalhousie University retained AMBiT to implement the Dalhousie Medicine New Brunswick distributed medical education program in four New Brunswick hospital sites. These sites provide videoconference facilities for use by program administration and for providing clerkship education to third and fourth year medical students in rural communities. In this project, AMBiT worked closely with hospital staff to conduct site inspections and ensure infrastructure integration with the videoconference technologies, observing strict infection control procedures and hospital guidelines. From October 2010 to June 2011, AMBiT managed the implementation, programming and commissioning of the seven new videoconference suites, including integration of these new distributed facilities with pre-existing facilities in Saint John and Halifax. The project was successfully completed well before the program's required start date in summer 2012.

Dalhousie Medicine New Brunswick Campus AV Technology Implementation

The Dalhousie Medicine New Brunswick (DMNB) program is the result of an initiative of the Government of New Brunswick, the University of New Brunswick, and Dalhousie University's Faculty of Medicine to train and retain medical doctors in historically under-served areas. The DMNB distributed medical education program is an expansion of Dalhousie's Faculty of Medicine and offers English-speaking New Brunswick students the opportunity to attend medical school in their home province.

AMBiT was first engaged by Dalhousie University in 2007 to develop technology requirements and a technology budget for the distributed program. After assisting in securing $6.6M in capital funding plus associated operating funds for required technology infrastructure, AMBiT led the technology implementation for both university campuses to commission 13 distance education videoconference rooms and two control rooms across two provinces. AMBiT also managed procurement of almost $5M in equipment as well as design, programming, and installation services.

AMBiT's contribution allowed the DMNB program to obtain sufficient funds to implement one of the most advanced distributed medical programs in North America. The project was completed on time and under budget in spite of significant construction delays, and has received excellent initial reviews from students, faculty and staff. Dalhousie has hosted visits from many other institutions interested in the approach.

Dalhousie Medicine New Brunswick Clinical AV Technology Implementation

Dalhousie University retained AMBiT to implement the Dalhousie Medicine New Brunswick distributed medical education program in four New Brunswick hospital sites. These sites provide videoconference facilities for use by program administration and for providing clerkship education to third and fourth year medical students in rural communities. In this project, AMBiT worked closely with hospital staff to conduct site inspections and ensure infrastructure integration with the videoconference technologies, observing strict infection control procedures and hospital guidelines. From October 2010 to June 2011, AMBiT managed the implementation, programming and commissioning of the seven new videoconference suites, including integration of these new distributed facilities with pre-existing facilities in Saint John and Halifax. The project was successfully completed well before the program's required start date in summer 2012.

Dalhousie Medicine New Brunswick Campus AV Technology Implementation

The Dalhousie Medicine New Brunswick (DMNB) program is the result of an initiative of the Government of New Brunswick, the University of New Brunswick, and Dalhousie University's Faculty of Medicine to train and retain medical doctors in historically under-served areas. The DMNB distributed medical education program is an expansion of Dalhousie's Faculty of Medicine and offers English-speaking New Brunswick students the opportunity to attend medical school in their home province.

AMBiT was first engaged by Dalhousie University in 2007 to develop technology requirements and a technology budget for the distributed program. After assisting in securing $6.6M in capital funding plus associated operating funds for required technology infrastructure, AMBiT led the technology implementation for both university campuses to commission 13 distance education videoconference rooms and two control rooms across two provinces. AMBiT also managed procurement of almost $5M in equipment as well as design, programming, and installation services.

AMBiT's contribution allowed the DMNB program to obtain sufficient funds to implement one of the most advanced distributed medical programs in North America. The project was completed on time and under budget in spite of significant construction delays, and has received excellent initial reviews from students, faculty and staff. Dalhousie has hosted visits from many other institutions interested in the approach.

Dalhousie Medicine New Brunswick Clinical AV Technology Implementation

Dalhousie University retained AMBiT to implement the Dalhousie Medicine New Brunswick distributed medical education program in four New Brunswick hospital sites. These sites provide videoconference facilities for use by program administration and for providing clerkship education to third and fourth year medical students in rural communities. In this project, AMBiT worked closely with hospital staff to conduct site inspections and ensure infrastructure integration with the videoconference technologies, observing strict infection control procedures and hospital guidelines. From October 2010 to June 2011, AMBiT managed the implementation, programming and commissioning of the seven new videoconference suites, including integration of these new distributed facilities with pre-existing facilities in Saint John and Halifax. The project was successfully completed well before the program's required start date in summer 2012.

Ministry of Enterprise & Advanced Education - Distributed Medical Education

The Government of Alberta's Ministry of Enterprise and Advanced Education engaged AMBiT to provide a preliminary exploration of the role distributed medical education (DME) could play in supporting physician distribution across the province.

AMBiT completed an environmental scan of DME models used in other jurisdictions in Canada, the United States, and Australia. Each jurisdiction uses DME in different ways and to different ends. AMBiT then engaged stakeholders in Alberta to more fully understand the contextual requirements of the province regarding the number and distribution of physicians. With more clarity about the unique needs of Alberta, AMBiT conducted a brief analysis of existing programs, tools, and infrastructure available in Alberta. This led to the final series of activities, which involved proposing potential models of DME, providing order of magnitude cost estimates as well as a probabilistic assessment of the likelihood each option would address the province's needs.

In this assignment, AMBiT provided strategic advice to senior Government of Alberta leaders in a manner sensitive to the province's political and fiscal context, and in ways that simultaneously address the needs of the province while demonstrating clear value for Albertans.

SuperNet Videoconferencing Core Service

The purpose of the Alberta SuperNet Videoconferencing Core Service Project was to develop recommendations for a province-wide videoconferencing network that improves access to services, particularly for Albertans living in rural and remote areas. Sponsoring ministries for the initiative included Alberta Health and Wellness, Alberta Education, and Alberta Advanced Education. AMBiT developed a consultation plan for stakeholder sessions throughout the province of Alberta and facilitated 13 workshops to gather input on designing, implementing, and sustaining the proposed service. These workshops took place in 10 towns and cities across Alberta with participants representing 5 sectors and 123 separate organizations. Based on the results of the stakeholder consultations, AMBiT developed a business model for core service delivery including recommendations for management, financial, and governance.

Integrated Portfolio Planning 2

The Insurance Corporation of British Columbia (ICBC) is undergoing a multi-year, organization-wide business transformation initiative to improve customer and employee experience while maintaining financial stability. AMBiT was engaged to assist the crown corporation with the development of a change management and communications strategy in support of one of their key projects, the reimplementation of a project forecasting and tracking system. Working alongside the project team, AMBiT defined an overall change approach, identified and engaged key stakeholders, and implemented a communications plan to reach the 800+ users of the system. AMBiT's contribution in the development and implementation of a structured change management approach helped ICBC maximize its return on this multi-million dollar investment, enabling ICBC to achieve its wider strategic goals.

Power Smart Marketing Initiatives

Power Smart plays an important role in achieving BC Hydro's long-term energy conservation targets. AMBiT was engaged to provide project management and business analysis for several department initiatives. AMBiT developed a business case for Power Smart Marketing to provide key stakeholders with a comprehensive explanation of decision making processes, funding allocations and performance measurement for Public Awareness, Education, and Community Engagement (PAECE) initiatives. AMBiT interviewed BC Hydro employees, conducted research on social marketing campaigns, and analyzed this information to develop a compelling argument for PAECE expenditures.

AMBiT also developed a strategic plan for the Power Smart Alliance, a group that encourages the adoption of energy efficient technologies by manufacturers, distributors and contractors. The plan included recommendations on how to target small and medium businesses, and provided a way for the Alliance to convey its goals to the rest BC Hydro. AMBiT also prepared a three-year operational plan for the Alliance that detailed key initiatives for the training of electrical contractors in energy efficient practices, particularly in the area of lighting.

Concept Paper for Treasury Board Submission

Camosun College engaged AMBiT to develop a compelling business case for a $50M building to house a new Centre for Excellence in Health and Wellness. AMBiT worked with the senior management team to articulate salient benefits from a range of stakeholder perspectives, craft a cohesive and convincing argument, and provide financial benefit models justifying the investment from organizational and provincial perspectives. With AMBiT's help Camosun developed a persuasive case to engage its funders and stakeholders in support of their capital development.

Canadian Telehealth Scheduling

Canada Health Infoway (CHI) is an initiative of the federal, provincial, and territorial governments, the aim of which is to foster and accelerate the development and adoption of electronic health information systems with compatible standards and communication technologies across Canada. As part of its Telehealth Investment Program, Infoway undertook a project to invest in a pan-Canadian telehealth scheduling solution.

AMBiT worked with telehealth stakeholders from all Canadian jurisdictions to identify functional and technical requirements for scheduling services and facilitate agreement among stakeholders with diverse perspectives. In parallel, AMBiT conducted an environmental scan of the broader telehealth scheduling industry to identify software options, and presented these to the Project Steering Committee for their consideration.

AMBiT then led the development of a Request for Information, including a framework that could be used by Infoway to seek out alternative solutions offering best value, devised an evaluation methodology, and formed an evaluation committee comprised of key stakeholders. AMBiT assisted in the evaluation of RFI submissions and solutions through vendor demonstrations and developed a final report with recommendations for the best strategic solution.

Infoway adopted AMBiT's recommendations and the result was an investment decision by Infoway in February 2007, something that Infoway had been trying to achieve for three years and which AMBiT accomplished on their behalf in seven months.

Five Year Business Plan

Circle Craft is a Vancouver-based crafts co-operative that has been in operation for over 25 years. AMBiT developed a five year strategic business plan for Circle Craft to guide organizational renewal. As part of a current state analysis, we carried out interviews with directors and staff, observed the co-operative's retail operation, and conducted market research. Additionally, AMBiT developed and completed a membership survey and facilitated a membership strategy workshop. Final business plan topics included communications, marketing, succession planning, membership retention and renewal, information technology infrastructure, and staff compensation.

Data Centre Relocation

The Inter Tribal Health Authority (ITHA) represents 29 First Nations communities in British Columbia. ITHA provides a range of services to its member communities, many of which rely heavily on its data centre. With significant expansion of services to First Nations communities planned, AMBiT was engaged to help manage the data centre relocation from Nanaimo to a secure co-location facility in downtown Vancouver. AMBiT led the distributed project team to plan the move, secure and prepare the new facility, develop a technical architecture, procure hardware, coordinate the logistics of the physical move, establish appropriate connectivity, and manage communications. The new facility improves security, capacity, and the quality of service delivered to member communities.

CoCASA Adaptation

Health Canada partnered with the Inter Tribal Health Authority (ITHA) to explore ways of improving immunization coverage rates in First Nations communities in Canada. AMBiT provided overall project management and communications services in support of this project to customize the United States' Centre for Disease Control Comprehensive Clinical Assessment Software Application (CoCASA) which enables tracking and evaluation of the impact of immunization in a geographical region. The project team customized the CoCASA application to meet Canadian standards in accordance with provincial immunization schedules. AMBiT managed the project to budget and schedule, delivering the customized application, renamed the Canadian Immunization Assessment Tool (CIAT), in time for a pilot with First Nation communities across Canada.

Virtual Centre for Health and Social Services Communications Strategy

The McGill University Health Centre (MUHC) is undertaking the Virtual Centre for Health and Social Services (CvSSS) project, a $6.8M initiative to improve access to healthcare, promote continuity of health services in rural regions, and enhance medical training in western Québec through videoconferencing technology. The project aims to deploy 125 videoconference endpoints in clinical sites throughout the region in less than 1 year; however, this goal is challenged by deteriorating public perceptions of telehealth initiatives in Québec.

Recognizing that the success of the CvSSS project is contingent on its adoption by health care leaders, healthcare professionals and the general population, the CvSSS project team brought in AMBiT to develop a communications strategy and implementation plan. AMBiT conducted several information gathering sessions to identify key stakeholders and communications needs. It then refined the project team structure by examining existing deployment processes and assigning communications roles, and developed strategies to ensure successful technology deployments, high adoption rates, and continued political/economical support. AMBiT also conducted a gap analysis on the existing training plan and provided recommendations. The final communications plan was adopted by the CvSSS project team for submission to the Québec Ministry of Health and Social Services as a part of a request for continued project funding.

Medical Education Expansion

Memorial University of Newfoundland's Faculty of Medicine is expanding its undergraduate program by increasing the class size and providing new teaching, research and simulation space. A new 6-story building will increase the physical footprint of the Faculty, and offers the University an opportunity to restructure the curriculum. The University engaged AMBiT to inform and guide the integration of technology requirements into the building design process. AMBiT rapidly recognized the need to develop clear technology guidelines for the building team, and worked with the University to procure the services of a specialized audio-visual consultant. Under short timelines, we identified a group of core stakeholders composed of the building design team, the University's education technology specialists, audio-visual designers, and technology vendors. We led workshops to define achievable and realistic technology requirements and ensured that those were appropriately communicated and integrated into the infrastructure tender package. As a result of AMBiT's involvement, Memorial University was able to complete the building tender on time, with the assurance that it will adequately support a complex and advanced medical education technology infrastructure. The project set the stage for improved standards for medical education and medical care in the region.

New Nursing Building Design

AMBiT was invited to be part of a team of consultants providing functional space planning services for an expansion of the School of Nursing at Memorial University of Newfoundland, St. John's campus. In its role, AMBiT helped to articulate the functional requirements for a range of learning spaces, including simulation labs and distributed learning facilities. In addition to reviewing physical space requirements for the expansion, the final report also examined the functional space utilization for existing School of Nursing facilities, including the optimal manner to relocate and cluster groups within existing and new space. Report content included documenting key issues, priority space uses, principal design parameters, location, and costs. The report also considered current plans related to the consolidation of the Schools of Nursing and the potential for inter-professional programs outside St. John's.

Industry Assessment of Organization Meeting Centres

AMBiT performed an environmental scan and analysis for Nexen Inc. to help determine whether it should build its own meeting centre. AMBiT interviewed four organizations to evaluate each of their meeting centres against development and use criteria verified with Nexen. The team then delivered a report and presentation containing key findings and operations guidelines to Nexen representatives.

Physician Information Management Solutions

AMBiT provided business analysis and project management services to the Provincial Health Services Authority (PHSA), Vancouver Coastal Health Authority (VCH), and Providence Healthcare (PHC) to relocate the VCH and PHC's instances of Provider Information Management Solution (PIMS) applications into the PHSA data centre. PIMS represents a suite of administrative applications enabling $70M in paperless sessional compensation, credentialing and privileging, as well as on-call scheduling and viewing. The project was developed to enhance sustainability, security, and access to the applications without impacting existing business processes for Medical Affairs and Physician Compensation in each Health Authority.

In 2010, AMBiT was engaged to facilitate collaboration among PHSA, VCH, and PCH in this early Lower Mainland Consolidation project, while enabling successful relocation through the development of a detailed technical, testing, and communications plan. AMBiT prepared a privacy impact assessment for the applications, the environment, and the access approach to ensure legislative compliance, and facilitated the development of transition to operations strategies to ensure a shared understanding and agreement on PIMS support following the relocation. Further, AMBiT provided recommendations to improve governance and enable effective sustainment of PIMS for PHSA, VCH, and PHC until provincial governance strategy is developed for application enhancement and support. PHSA, VCH, and PHC have realized improved operational efficiencies and enhanced security controls of the PIMS systems and have gained considerable momentum in alignment with the Lower Mainland Consolidation effort.

RCMP E Division Relocation Integrated Workplace Solutions Project

Public Works and Government Services Canada (PWGSC) and the Royal Canadian Mounted Police (RCMP) are in the process of building a new facility to house the RCMP's E Division Headquarters in Surrey, BC. The facility, referred to as Green Timbers, will allow for the relocation and consolidation of approximately 25 separate offices dispersed throughout the Metro Vancouver. This $966M project is the largest federal accommodation project in the Pacific Region to date and will house approximately 2,700 E Division personnel.

In order to plan for Green Timbers, the relocation team conducted a pilot of new furniture systems and layouts with four RCMP workgroups. AMBiT provided project and change management support for this initiative, including a project plan for the pilot to ensure alignment of effort within the project team. AMBiT led the implementation of a stakeholder engagement strategy, including development of all communications material. Lessons learned from the pilot were consolidated in a final report outlining furniture, design, change management, and transition recommendations for the greater relocation project.

RCMP E Division Relocation Knowledge Management

AMBiT provided strategic guidance to Public Works and Government Services Canada (PWGSC) in support of the RCMP E Division Relocation Project, a Public Private Partnership (P3). The goal of the RCMP E Division Relocation Project is to consolidate the headquarters of the RCMP's E Division within Metro Vancouver by building a new facility at Green Timbers in Surrey. This $966M project is the largest federal accommodation project in the Pacific Region to date. At completion, the new division headquarters will house 2,700 E Division personnel.

As part of PWGSC's knowledge management strategy, AMBiT authored a report on the principles and best practices that should guide PWGSC during the Request for Qualification stage of future P3 projects. The best practices in this report were based on two lessons learned workshops and a risk management brainstorming session that AMBiT facilitated with participation by PWGSC, the RCMP, and various project advisors. AMBiT further distilled these best practices into a set of key principles that are fundamental to the successful completion of any PWGSC P3 procurement effort.

In addition, AMBiT worked to help PWGSC build a highly effective owner's team by facilitating team-building events and providing change management advice. In this role, AMBiT helped the PWGSC sub-team to identify key behavioural norms by which the team would operate, and asked the team measure their performance against these norms over time. AMBiT also guided the PWGSC sub-team in understanding the complex interests of various stakeholder groups and identifying areas of competing interests between these groups.

Conference Management System

The RCPSC engaged AMBiT to identify and implement a new conference management system that would support and improve RCPSC's event management operations. In the first phase of the project, AMBiT facilitated agreement on system requirements, prepared and issued a Request for Information for conference management systems, evaluated potential solutions, and made an investment recommendation.

After the RCPSC adopted AMBiT's recommendation, AMBiT was retained to continue providing project management and stakeholder communications services during the acquisition and implementation phases. AMBiT's scope of work included conducting vendor contract negotiations, developing an implementation strategy, and system testing. In order to ensure stakeholder readiness, AMBiT also identified business process gaps to be addressed during implementation, coordinated user training sessions, and developed training materials for system administrators and power users. The system was successfully implemented, enabling the RCPSC to increase overall efficiency of event management, registration, and administration.

University Networking Program

The University Networking Program (UNP) was a four-year initiative to bring high-speed data connectivity to over 175 buildings at UBC's Point Grey campus. The UNP represented a strategic transformation in UBC's IT services, signifying a shift from a decentralized IM/IT approach to one characterized by a centrally led and provisioned core infrastructure. AMBiT was engaged when the project faced challenges in identifying a cost effective solution. Using creative strategies and formal value analysis, AMBiT facilitated a strategic re-envisioning of the technological solution, reducing the overall program budget from $75M to $30M while retaining functional scope. Despite involving the largest campus deployment of 802.11 wireless connectivity in the world, AMBiT managed this program to completion on budget and six months ahead of schedule.

Learning Space Design Guidelines

AMBiT worked with the Resource Planning Group (RPG) to develop new Learning Space Design Guidelines for the University of British Columbia (UBC). AMBiT leveraged its expertise in classroom technologies and knowledge of current best practices to produce a recommendations report to guide UBC's use of Collaborative Media and AV technology in higher education. The report also included a gap analysis between UBC's Audio Visual Guidelines document and the best practices required to support rapidly evolving learning modalities used by higher educational institutions.

Project and Management Consulting

AMBiT was engaged by senior leadership at World Vision International to examine their approach to project, change, and communications management on major strategic initiatives. Rather than discuss abstract models, AMBiT requested to work with a program team to identify problems and potential solutions for World Vision's approach to change management projects.

AMBiT worked with the SERVE program team, a group charged with developing a global shared services department. AMBiT provided guidance to SERVE during the initial phases of program charter development, including facilitating a workshop for the program team and creating a chartering tool for World Vision's Project Management Office (PMO).

Based on the observations of the SERVE team and conversation with the PMO and World Vision leadership, AMBiT developed a report that recommended ways to improve project selection and management to increase project impact and improve the use of donor funds. AMBiT presented these findings to senior World Vision leadership, including the Senior Vice-President for Organizational Effectiveness.

University Networking Program

The University Networking Program (UNP) was a four-year initiative to bring high-speed data connectivity to over 175 buildings at UBC's Point Grey campus. The UNP represented a strategic transformation in UBC's IT services, signifying a shift from a decentralized IM/IT approach to one characterized by a centrally led and provisioned core infrastructure. AMBiT was engaged when the project faced challenges in identifying a cost effective solution. Using creative strategies and formal value analysis, AMBiT facilitated a strategic re-envisioning of the technological solution, reducing the overall program budget from $75M to $30M while retaining functional scope. Despite involving the largest campus deployment of 802.11 wireless connectivity in the world, AMBiT managed this program to completion on budget and six months ahead of schedule.

Learning Space Design Guidelines

AMBiT worked with the Resource Planning Group (RPG) to develop new Learning Space Design Guidelines for the University of British Columbia (UBC). AMBiT leveraged its expertise in classroom technologies and knowledge of current best practices to produce a recommendations report to guide UBC's use of Collaborative Media and AV technology in higher education. The report also included a gap analysis between UBC's Audio Visual Guidelines document and the best practices required to support rapidly evolving learning modalities used by higher educational institutions.

Concept Paper for Treasury Board Submission

Camosun College engaged AMBiT to develop a compelling business case for a $50M building to house a new Centre for Excellence in Health and Wellness. AMBiT worked with the senior management team to articulate salient benefits from a range of stakeholder perspectives, craft a cohesive and convincing argument, and provide financial benefit models justifying the investment from organizational and provincial perspectives. With AMBiT's help Camosun developed a persuasive case to engage its funders and stakeholders in support of their capital development.

Virtual Centre for Health and Social Services Communications Strategy

The McGill University Health Centre (MUHC) is undertaking the Virtual Centre for Health and Social Services (CvSSS) project, a $6.8M initiative to improve access to healthcare, promote continuity of health services in rural regions, and enhance medical training in western Québec through videoconferencing technology. The project aims to deploy 125 videoconference endpoints in clinical sites throughout the region in less than 1 year; however, this goal is challenged by deteriorating public perceptions of telehealth initiatives in Québec.

Recognizing that the success of the CvSSS project is contingent on its adoption by health care leaders, healthcare professionals and the general population, the CvSSS project team brought in AMBiT to develop a communications strategy and implementation plan. AMBiT conducted several information gathering sessions to identify key stakeholders and communications needs. It then refined the project team structure by examining existing deployment processes and assigning communications roles, and developed strategies to ensure successful technology deployments, high adoption rates, and continued political/economical support. AMBiT also conducted a gap analysis on the existing training plan and provided recommendations. The final communications plan was adopted by the CvSSS project team for submission to the Québec Ministry of Health and Social Services as a part of a request for continued project funding.

SuperNet Videoconferencing Core Service

The purpose of the Alberta SuperNet Videoconferencing Core Service Project was to develop recommendations for a province-wide videoconferencing network that improves access to services, particularly for Albertans living in rural and remote areas. Sponsoring ministries for the initiative included Alberta Health and Wellness, Alberta Education, and Alberta Advanced Education. AMBiT developed a consultation plan for stakeholder sessions throughout the province of Alberta and facilitated 13 workshops to gather input on designing, implementing, and sustaining the proposed service. These workshops took place in 10 towns and cities across Alberta with participants representing 5 sectors and 123 separate organizations. Based on the results of the stakeholder consultations, AMBiT developed a business model for core service delivery including recommendations for management, financial, and governance.

Concept Paper for Treasury Board Submission

Camosun College engaged AMBiT to develop a compelling business case for a $50M building to house a new Centre for Excellence in Health and Wellness. AMBiT worked with the senior management team to articulate salient benefits from a range of stakeholder perspectives, craft a cohesive and convincing argument, and provide financial benefit models justifying the investment from organizational and provincial perspectives. With AMBiT's help Camosun developed a persuasive case to engage its funders and stakeholders in support of their capital development.

Medical Education Expansion

Memorial University of Newfoundland's Faculty of Medicine is expanding its undergraduate program by increasing the class size and providing new teaching, research and simulation space. A new 6-story building will increase the physical footprint of the Faculty, and offers the University an opportunity to restructure the curriculum. The University engaged AMBiT to inform and guide the integration of technology requirements into the building design process. AMBiT rapidly recognized the need to develop clear technology guidelines for the building team, and worked with the University to procure the services of a specialized audio-visual consultant. Under short timelines, we identified a group of core stakeholders composed of the building design team, the University's education technology specialists, audio-visual designers, and technology vendors. We led workshops to define achievable and realistic technology requirements and ensured that those were appropriately communicated and integrated into the infrastructure tender package. As a result of AMBiT's involvement, Memorial University was able to complete the building tender on time, with the assurance that it will adequately support a complex and advanced medical education technology infrastructure. The project set the stage for improved standards for medical education and medical care in the region.

New Nursing Building Design

AMBiT was invited to be part of a team of consultants providing functional space planning services for an expansion of the School of Nursing at Memorial University of Newfoundland, St. John's campus. In its role, AMBiT helped to articulate the functional requirements for a range of learning spaces, including simulation labs and distributed learning facilities. In addition to reviewing physical space requirements for the expansion, the final report also examined the functional space utilization for existing School of Nursing facilities, including the optimal manner to relocate and cluster groups within existing and new space. Report content included documenting key issues, priority space uses, principal design parameters, location, and costs. The report also considered current plans related to the consolidation of the Schools of Nursing and the potential for inter-professional programs outside St. John's.

Canadian Telehealth Scheduling

Canada Health Infoway (CHI) is an initiative of the federal, provincial, and territorial governments, the aim of which is to foster and accelerate the development and adoption of electronic health information systems with compatible standards and communication technologies across Canada. As part of its Telehealth Investment Program, Infoway undertook a project to invest in a pan-Canadian telehealth scheduling solution.

AMBiT worked with telehealth stakeholders from all Canadian jurisdictions to identify functional and technical requirements for scheduling services and facilitate agreement among stakeholders with diverse perspectives. In parallel, AMBiT conducted an environmental scan of the broader telehealth scheduling industry to identify software options, and presented these to the Project Steering Committee for their consideration.

AMBiT then led the development of a Request for Information, including a framework that could be used by Infoway to seek out alternative solutions offering best value, devised an evaluation methodology, and formed an evaluation committee comprised of key stakeholders. AMBiT assisted in the evaluation of RFI submissions and solutions through vendor demonstrations and developed a final report with recommendations for the best strategic solution.

Infoway adopted AMBiT's recommendations and the result was an investment decision by Infoway in February 2007, something that Infoway had been trying to achieve for three years and which AMBiT accomplished on their behalf in seven months.

Physician Information Management Solutions

AMBiT provided business analysis and project management services to the Provincial Health Services Authority (PHSA), Vancouver Coastal Health Authority (VCH), and Providence Healthcare (PHC) to relocate the VCH and PHC's instances of Provider Information Management Solution (PIMS) applications into the PHSA data centre. PIMS represents a suite of administrative applications enabling $70M in paperless sessional compensation, credentialing and privileging, as well as on-call scheduling and viewing. The project was developed to enhance sustainability, security, and access to the applications without impacting existing business processes for Medical Affairs and Physician Compensation in each Health Authority.

In 2010, AMBiT was engaged to facilitate collaboration among PHSA, VCH, and PCH in this early Lower Mainland Consolidation project, while enabling successful relocation through the development of a detailed technical, testing, and communications plan. AMBiT prepared a privacy impact assessment for the applications, the environment, and the access approach to ensure legislative compliance, and facilitated the development of transition to operations strategies to ensure a shared understanding and agreement on PIMS support following the relocation. Further, AMBiT provided recommendations to improve governance and enable effective sustainment of PIMS for PHSA, VCH, and PHC until provincial governance strategy is developed for application enhancement and support. PHSA, VCH, and PHC have realized improved operational efficiencies and enhanced security controls of the PIMS systems and have gained considerable momentum in alignment with the Lower Mainland Consolidation effort.

Power Smart Marketing Initiatives

Power Smart plays an important role in achieving BC Hydro's long-term energy conservation targets. AMBiT was engaged to provide project management and business analysis for several department initiatives. AMBiT developed a business case for Power Smart Marketing to provide key stakeholders with a comprehensive explanation of decision making processes, funding allocations and performance measurement for Public Awareness, Education, and Community Engagement (PAECE) initiatives. AMBiT interviewed BC Hydro employees, conducted research on social marketing campaigns, and analyzed this information to develop a compelling argument for PAECE expenditures.

AMBiT also developed a strategic plan for the Power Smart Alliance, a group that encourages the adoption of energy efficient technologies by manufacturers, distributors and contractors. The plan included recommendations on how to target small and medium businesses, and provided a way for the Alliance to convey its goals to the rest BC Hydro. AMBiT also prepared a three-year operational plan for the Alliance that detailed key initiatives for the training of electrical contractors in energy efficient practices, particularly in the area of lighting.

Ministry of Enterprise & Advanced Education - Distributed Medical Education

The Government of Alberta's Ministry of Enterprise and Advanced Education engaged AMBiT to provide a preliminary exploration of the role distributed medical education (DME) could play in supporting physician distribution across the province.

AMBiT completed an environmental scan of DME models used in other jurisdictions in Canada, the United States, and Australia. Each jurisdiction uses DME in different ways and to different ends. AMBiT then engaged stakeholders in Alberta to more fully understand the contextual requirements of the province regarding the number and distribution of physicians. With more clarity about the unique needs of Alberta, AMBiT conducted a brief analysis of existing programs, tools, and infrastructure available in Alberta. This led to the final series of activities, which involved proposing potential models of DME, providing order of magnitude cost estimates as well as a probabilistic assessment of the likelihood each option would address the province's needs.

In this assignment, AMBiT provided strategic advice to senior Government of Alberta leaders in a manner sensitive to the province's political and fiscal context, and in ways that simultaneously address the needs of the province while demonstrating clear value for Albertans.

SuperNet Videoconferencing Core Service

The purpose of the Alberta SuperNet Videoconferencing Core Service Project was to develop recommendations for a province-wide videoconferencing network that improves access to services, particularly for Albertans living in rural and remote areas. Sponsoring ministries for the initiative included Alberta Health and Wellness, Alberta Education, and Alberta Advanced Education. AMBiT developed a consultation plan for stakeholder sessions throughout the province of Alberta and facilitated 13 workshops to gather input on designing, implementing, and sustaining the proposed service. These workshops took place in 10 towns and cities across Alberta with participants representing 5 sectors and 123 separate organizations. Based on the results of the stakeholder consultations, AMBiT developed a business model for core service delivery including recommendations for management, financial, and governance.

RCMP E Division Relocation Integrated Workplace Solutions Pilot

Public Works and Government Services Canada (PWGSC) and the Royal Canadian Mounted Police (RCMP) are in the process of building a new facility to house the RCMP's E Division Headquarters in Surrey, BC. The facility, referred to as Green Timbers, will allow for the relocation and consolidation of approximately 25 separate offices dispersed throughout the Metro Vancouver. This $966M project is the largest federal accommodation project in the Pacific Region to date and will house approximately 2,700 E Division personnel.

In order to plan for Green Timbers, the relocation team conducted a pilot of new furniture systems and layouts with four RCMP workgroups. AMBiT provided project and change management support for this initiative, including a project plan for the pilot to ensure alignment of effort within the project team. AMBiT led the implementation of a stakeholder engagement strategy, including development of all communications material. Lessons learned from the pilot were consolidated in a final report outlining furniture, design, change management, and transition recommendations for the greater relocation project.

RCMP E Division Relocation Knowledge Management

AMBiT provided strategic guidance to Public Works and Government Services Canada (PWGSC) in support of the RCMP E Division Relocation Project, a Public Private Partnership (P3). The goal of the RCMP E Division Relocation Project is to consolidate the headquarters of the RCMP's E Division within Metro Vancouver by building a new facility at Green Timbers in Surrey. This $966M project is the largest federal accommodation project in the Pacific Region to date. At completion, the new division headquarters will house 2,700 E Division personnel.

As part of PWGSC's knowledge management strategy, AMBiT authored a report on the principles and best practices that should guide PWGSC during the Request for Qualification stage of future P3 projects. The best practices in this report were based on two lessons learned workshops and a risk management brainstorming session that AMBiT facilitated with participation by PWGSC, the RCMP, and various project advisors. AMBiT further distilled these best practices into a set of key principles that are fundamental to the successful completion of any PWGSC P3 procurement effort.

In addition, AMBiT worked to help PWGSC build a highly effective owner's team by facilitating team-building events and providing change management advice. In this role, AMBiT helped the PWGSC sub-team to identify key behavioural norms by which the team would operate, and asked the team measure their performance against these norms over time. AMBiT also guided the PWGSC sub-team in understanding the complex interests of various stakeholder groups and identifying areas of competing interests between these groups.

Data Centre Relocation

The Inter Tribal Health Authority (ITHA) represents 29 First Nations communities in British Columbia. ITHA provides a range of services to its member communities, many of which rely heavily on its data centre. With significant expansion of services to First Nations communities planned, AMBiT was engaged to help manage the data centre relocation from Nanaimo to a secure co-location facility in downtown Vancouver. AMBiT led the distributed project team to plan the move, secure and prepare the new facility, develop a technical architecture, procure hardware, coordinate the logistics of the physical move, establish appropriate connectivity, and manage communications. The new facility improves security, capacity, and the quality of service delivered to member communities.

CoCASA Adaptation

Health Canada partnered with the Inter Tribal Health Authority (ITHA) to explore ways of improving immunization coverage rates in First Nations communities in Canada. AMBiT provided overall project management and communications services in support of this project to customize the United States' Centre for Disease Control Comprehensive Clinical Assessment Software Application (CoCASA) which enables tracking and evaluation of the impact of immunization in a geographical region. The project team customized the CoCASA application to meet Canadian standards in accordance with provincial immunization schedules. AMBiT managed the project to budget and schedule, delivering the customized application, renamed the Canadian Immunization Assessment Tool (CIAT), in time for a pilot with First Nation communities across Canada.

Integrated Library System

The UBC Library is the second largest research library in Canada and includes 21 branches and divisions. The library engaged AMBiT to design a strategy for the selection and implementation of a new Integrated Library System. Through innovative requirements definition, expert facilitation, and rigorous analysis, AMBiT completed the $3M project on budget and set the record for what was the fastest system selection and implementation of any academic research library system in North America.

In a four-month time frame, AMBiT managed requirements gathering, RFP development, vendor selection, and contract negotiations. Following the successful project acquisition phase, AMBiT led six internal groups and a cross-departmental team to manage the implementation of the new system in seven months. The implementation included technical and functional system testing and integration, user training for over 300 library staff, and the migration of over 10 million records.

Digital Library & Supplemental System Implementation

Following AMBiT's successful selection and implementation of their integrated library system, the UBC Library engaged AMBiT to manage a suite of strategic projects. Below are selected highlights from these projects.

AMBiT's team led cross-organizational working groups to complete the implementation of the library's first enterprise digital resource access and digital collection management system. As part of the implementation, we led the development of key management policies for the system, and assisted in developing the communications strategy for the project.

AMBiT provided project planning, guidance, and support in the relocation of several dozen staff, office equipment and over $1.5M in books and related materials to the new $60M, 250,000 square-foot Irving K. Barber Learning Center. AMBiT also managed the implementation of an Automated Storage and Retrieval System (ASRS) in the new Learning Center, including software and hardware procurement, installation, implementation, documentation, and training.

Physician Information Management Solutions

AMBiT provided business analysis and project management services to the Provincial Health Services Authority (PHSA), Vancouver Coastal Health Authority (VCH), and Providence Healthcare (PHC) to relocate the VCH and PHC's instances of Provider Information Management Solution (PIMS) applications into the PHSA data centre. PIMS represents a suite of administrative applications enabling $70M in paperless sessional compensation, credentialing and privileging, as well as on-call scheduling and viewing. The project was developed to enhance sustainability, security, and access to the applications without impacting existing business processes for Medical Affairs and Physician Compensation in each Health Authority.

In 2010, AMBiT was engaged to facilitate collaboration among PHSA, VCH, and PCH in this early Lower Mainland Consolidation project, while enabling successful relocation through the development of a detailed technical, testing, and communications plan. AMBiT prepared a privacy impact assessment for the applications, the environment, and the access approach to ensure legislative compliance, and facilitated the development of transition to operations strategies to ensure a shared understanding and agreement on PIMS support following the relocation. Further, AMBiT provided recommendations to improve governance and enable effective sustainment of PIMS for PHSA, VCH, and PHC until provincial governance strategy is developed for application enhancement and support. PHSA, VCH, and PHC have realized improved operational efficiencies and enhanced security controls of the PIMS systems and have gained considerable momentum in alignment with the Lower Mainland Consolidation effort.

Learning Space Design Guidelines

AMBiT worked with the Resource Planning Group (RPG) to develop new Learning Space Design Guidelines for the University of British Columbia (UBC). AMBiT leveraged its expertise in classroom technologies and knowledge of current best practices to produce a recommendations report to guide UBC's use of Collaborative Media and AV technology in higher education. The report also included a gap analysis between UBC's Audio Visual Guidelines document and the best practices required to support rapidly evolving learning modalities used by higher educational institutions.

Virtual Centre for Health and Social Services Communications Strategy

The McGill University Health Centre (MUHC) is undertaking the Virtual Centre for Health and Social Services (CvSSS) project, a $6.8M initiative to improve access to healthcare, promote continuity of health services in rural regions, and enhance medical training in western Québec through videoconferencing technology. The project aims to deploy 125 videoconference endpoints in clinical sites throughout the region in less than 1 year; however, this goal is challenged by deteriorating public perceptions of telehealth initiatives in Québec.

Recognizing that the success of the CvSSS project is contingent on its adoption by health care leaders, healthcare professionals and the general population, the CvSSS project team brought in AMBiT to develop a communications strategy and implementation plan. AMBiT conducted several information gathering sessions to identify key stakeholders and communications needs. It then refined the project team structure by examining existing deployment processes and assigning communications roles, and developed strategies to ensure successful technology deployments, high adoption rates, and continued political/economical support. AMBiT also conducted a gap analysis on the existing training plan and provided recommendations. The final communications plan was adopted by the CvSSS project team for submission to the Québec Ministry of Health and Social Services as a part of a request for continued project funding.

Five Year Business Plan

Circle Craft is a Vancouver-based crafts co-operative that has been in operation for over 25 years. AMBiT developed a five year strategic business plan for Circle Craft to guide organizational renewal. As part of a current state analysis, we carried out interviews with directors and staff, observed the co-operative's retail operation, and conducted market research. Additionally, AMBiT developed and completed a membership survey and facilitated a membership strategy workshop. Final business plan topics included communications, marketing, succession planning, membership retention and renewal, information technology infrastructure, and staff compensation.

Canadian Telehealth Scheduling

Canada Health Infoway (CHI) is an initiative of the federal, provincial, and territorial governments, the aim of which is to foster and accelerate the development and adoption of electronic health information systems with compatible standards and communication technologies across Canada. As part of its Telehealth Investment Program, Infoway undertook a project to invest in a pan-Canadian telehealth scheduling solution.

AMBiT worked with telehealth stakeholders from all Canadian jurisdictions to identify functional and technical requirements for scheduling services and facilitate agreement among stakeholders with diverse perspectives. In parallel, AMBiT conducted an environmental scan of the broader telehealth scheduling industry to identify software options, and presented these to the Project Steering Committee for their consideration.

AMBiT then led the development of a Request for Information, including a framework that could be used by Infoway to seek out alternative solutions offering best value, devised an evaluation methodology, and formed an evaluation committee comprised of key stakeholders. AMBiT assisted in the evaluation of RFI submissions and solutions through vendor demonstrations and developed a final report with recommendations for the best strategic solution.

Infoway adopted AMBiT's recommendations and the result was an investment decision by Infoway in February 2007, something that Infoway had been trying to achieve for three years and which AMBiT accomplished on their behalf in seven months.

Project and Management Consulting

AMBiT was engaged by senior leadership at World Vision International to examine their approach to project, change, and communications management on major strategic initiatives. Rather than discuss abstract models, AMBiT requested to work with a program team to identify problems and potential solutions for World Vision's approach to change management projects.

AMBiT worked with the SERVE program team, a group charged with developing a global shared services department. AMBiT provided guidance to SERVE during the initial phases of program charter development, including facilitating a workshop for the program team and creating a chartering tool for World Vision's Project Management Office (PMO).

Based on the observations of the SERVE team and conversation with the PMO and World Vision leadership, AMBiT developed a report that recommended ways to improve project selection and management to increase project impact and improve the use of donor funds. AMBiT presented these findings to senior World Vision leadership, including the Senior Vice-President for Organizational Effectiveness.

Dalhousie Medicine New Brunswick AV Technology Transition to Operations

While project managing the technology implementation of the Dalhousie Medicine New Brunswick (DMNB) program, AMBiT recognized the requirement for strong change management and communication to ensure a successful launch in September 2010. To achieve this, AMBiT led a 3-month project to transition the DMNB AV facilities to operations. This included development of a broad stakeholder communication plan, policies governing usage of the facilities, procedures for technical support and room booking, and training of faculty and staff. AMBiT was present on-site during a 'prototypical week', a dry run of the DMNB program in August 2010, and provided guidance and expertise to the technical support teams. DMNB launched in September 2010 with a cohesive and highly functioning operations team and full buy-in from faculty and students.

Building on the successful transition to operations for DMNB facilities, AMBiT was retained to transition seven clinical sites to operations as an integrated part of the distributed medical education program. AMBiT's work included the adaptation of current policies and business processes to varied hospital environments and creating training and communications plans for hospital staff.

Virtual Centre for Health and Social Services Communications Strategy

The McGill University Health Centre (MUHC) is undertaking the Virtual Centre for Health and Social Services (CvSSS) project, a $6.8M initiative to improve access to healthcare, promote continuity of health services in rural regions, and enhance medical training in western Québec through videoconferencing technology. The project aims to deploy 125 videoconference endpoints in clinical sites throughout the region in less than 1 year; however, this goal is challenged by deteriorating public perceptions of telehealth initiatives in Québec.

Recognizing that the success of the CvSSS project is contingent on its adoption by health care leaders, healthcare professionals and the general population, the CvSSS project team brought in AMBiT to develop a communications strategy and implementation plan. AMBiT conducted several information gathering sessions to identify key stakeholders and communications needs. It then refined the project team structure by examining existing deployment processes and assigning communications roles, and developed strategies to ensure successful technology deployments, high adoption rates, and continued political/economical support. AMBiT also conducted a gap analysis on the existing training plan and provided recommendations. The final communications plan was adopted by the CvSSS project team for submission to the Québec Ministry of Health and Social Services as a part of a request for continued project funding.

Distributed Medical Education & Technology Enabled Learning Program

In 2004, the UBC Faculty of Medicine (FOM) launched an innovative distributed medical education program together with the Government of British Columbia, the University of Northern British Columbia, the University of Victoria, and the regional health authorities. AMBiT was engaged to manage the implementation of distance learning technology for the program only four months before students arrived for their first semester at the UBC campus. AMBiT successfully managed the implementation on schedule and reduced the operational budget by $2.5M to help the FOM obtain final approvals. AMBiT also provided strategic guidance in the formation of the Technology Enabled Learning (TEL) group. This inter-site group provides operational support for the distributed medical program's education technologies and ensures that these technologies continue to meet the faculty's requirements.

In 2005, AMBiT assisted the FOM in securing $36M in critical funding for the operation of the distributed medical program from the BC Ministries of Advanced Education and Health Services, including capital renewal funding for videoconference facilities. With those funds in place, AMBiT led the TEL group in long-term planning to meet the FOM's needs; as part of this planning, we assisted TEL in forming crucial linkages with senior Faculty leadership to allow the technology group to act as a strategic partner with academic faculty, rather than simply a service provider.

AMBiT continues to provide project management, business analysis, and change management for many of TEL's strategic initiatives.

Medical Provincial Academic & Affiliated Campus Technology (MPAACT)

In 2005 the Ministry of Health Services launched the Medical Provincial Affiliated Academic Campus Technology (MPAACT) initiative, a $14.8 M technology program that facilitates distributed medical education in teaching hospitals across BC through advanced videoconferencing. In managing the MPAACT program, AMBiT has been a key player in laying the foundation for a provincial shared services approach to telehealth in British Columbia.

Educational Technology Strategy Development and Implementation

The University of British Columbia's Faculty of Medicine engaged AMBiT to develop and implement an Educational Technology Strategy in support of its curriculum renewal process. AMBiT led a colloquium for senior academic leadership, faculty, staff, and nationally recognized experts in medical education to discuss the current state of educational technology and gather requirements for future investment. These requirements formed the basis of a five-year strategic roadmap for the Faculty that aligns technology investments with curricular requirements. The five investment areas identified within this report included:

  1. Synchronous communication technologies, such as videoconferencing and web conferencing.
  2. Curriculum management tools to improve the mapping of learning objectives to curricular activities and expand access of this curriculum map to educators and learners.
  3. Learning object management tools to support the modularization of educational resources for reuse in various instructional contexts.
  4. Special application educational technology tools to improve learning outcomes, such as virtual patients, human patient simulators, and ePortfolios.
  5. Educational gateways to consolidate access to online resources, including a web portal and learning management system.

As a first step in implementing the strategic recommendations, AMBiT led an environmental scan of over 30 medical education institutions across Canada, the United States, Australia, and the United Kingdom to identify relevant technology solutions. With greater market understanding, AMBiT led a requirements gathering process by engaging representatives from seven stakeholder groups and synthesized the results into functional, technical, and organizational requirements.

AMBiT next defined decision criteria based on project goals, stakeholder requirements, and cost considerations. Using these criteria, we led a product evaluation, including detailed functional, technical, and organizational evaluations on four shortlisted solutions. Based on results of this evaluation, AMBiT led the development of a recommendations report which framed key tradeoffs between organizational risk and product functionality. AMBiT provided program and project management for the selection of specific applications, and implementation and integration of those products.

MD Undergraduate Admissions System Renewal

The Medical Doctor (MD) Undergraduate Program within UBC's Faculty of Medicine identified the need to renew their admissions system to offer an improved user experience for applicants and program administrators. AMBiT managed the project to replace the current admissions system throughout the project lifecycle, including developing a business case, gathering functional requirements, issuing and evaluating a Request for Proposals, and successfully leading system implementation. Statistics from the first year of use have shown substantial cost savings, with users reporting improved interaction with the system. In addition, the system enabled a new admissions process that has helped the UBC Faculty of Medicine ensure the highest quality medical students by tracking analytics for longitudinal studies that improve medical student selection.

Administrative Application Technology (ADAPT)

The Administrative Application Technology (ADAPT) program was a $2.6M strategic initiative to replace disparate information systems in the University of British Columbia (UBC) Faculty of Medicine with a centralized database and web application. This database contains demographic, salary, appointment, curriculum vitae, teaching, and other information about all Faculty of Medicine appointees, including faculty, staff, student employees, and postgraduate residents. These datasets were previously distributed amongst numerous smaller databases within individual departments and programs, with no effective mechanism for sharing and distributing the information.

AMBiT was involved in the formal initiation of the project, including developing a project charter, gathering and validating high level functional requirements, and selecting a software vendor through a Request for Proposal procurement process. AMBiT then managed the procurement and implementation of the new system, including ensuring proper communications across the faculty and integrating formal change management into project activities. Implementation included technical and functional system testing, user training for over 150 administrative staff, and the migration of data for 15,000 personnel. The system was implemented in December 2009 with approximately 1400 current users accessing the system.

Concept Paper for Treasury Board Submission

Camosun College engaged AMBiT to develop a compelling business case for a $50M building to house a new Centre for Excellence in Health and Wellness. AMBiT worked with the senior management team to articulate salient benefits from a range of stakeholder perspectives, craft a cohesive and convincing argument, and provide financial benefit models justifying the investment from organizational and provincial perspectives. With AMBiT's help Camosun developed a persuasive case to engage its funders and stakeholders in support of their capital development.

Conference Management System

The RCPSC engaged AMBiT to identify and implement a new conference management system that would support and improve RCPSC's event management operations. In the first phase of the project, AMBiT facilitated agreement on system requirements, prepared and issued a Request for Information for conference management systems, evaluated potential solutions, and made an investment recommendation.

After the RCPSC adopted AMBiT's recommendation, AMBiT was retained to continue providing project management and stakeholder communications services during the acquisition and implementation phases. AMBiT's scope of work included conducting vendor contract negotiations, developing an implementation strategy, and system testing. In order to ensure stakeholder readiness, AMBiT also identified business process gaps to be addressed during implementation, coordinated user training sessions, and developed training materials for system administrators and power users. The system was successfully implemented, enabling the RCPSC to increase overall efficiency of event management, registration, and administration.

Curriculum Renewal Planning and Implementation

AMBiT is currently providing strategic program management in support of the UBC Faculty of Medicine's MD program curriculum renewal project. After an initial rapid scheduling exercise that involved broad stakeholder consultations, the Faculty reengaged AMBiT to manage the detailed development and implementation of the renewed curriculum. Through the initial stages, AMBiT supported the team through a leadership transition and led development of project and decision making structures that will serve this significant project. AMBiT continues to provide overall project management services, working closely with representatives from curriculum and assessment, all regional sites, and many enabling functions such as technology, faculty development, finance, administration, and facilities.

Health Professions Expansion and Distribution Implications Assessment

Building on the success of the expansion and distribution of the UBC Medical Education Program, the BC Ministry of Advanced Education requested the UBC Faculty of Medicine to assess the implications of potential expansion and distribution of four of its other health professions programs: Physical Therapy, Occupational Therapy, Speech Language Pathology, and Midwifery.

In response to this request, the Faculty engaged AMBiT to lead the process which began with supporting the four programs in articulating strategic visions for expansion and distribution to meet the health care needs of British Columbians. Based on these visions, AMBiT led the assessment of implications for each program from the perspectives of physical space, technology, faculty, and staff. AMBiT developed capital, start-up, and operational budget estimates to enable expansion and distribution of these programs. Throughout the process, AMBiT also identified several opportunities for efficiency through shared staff, space, and technology, as well as opportunities for increased inter-professional education opportunities.

Educational Technology Strategy Development and Implementation

The University of British Columbia's Faculty of Medicine engaged AMBiT to develop and implement an Educational Technology Strategy in support of its curriculum renewal process. AMBiT led a colloquium for senior academic leadership, faculty, staff, and nationally recognized experts in medical education to discuss the current state of educational technology and gather requirements for future investment. These requirements formed the basis of a five-year strategic roadmap for the Faculty that aligns technology investments with curricular requirements. The five investment areas identified within this report included:

  1. Synchronous communication technologies, such as videoconferencing and web conferencing.
  2. Curriculum management tools to improve the mapping of learning objectives to curricular activities and expand access of this curriculum map to educators and learners.
  3. Learning object management tools to support the modularization of educational resources for reuse in various instructional contexts.
  4. Special application educational technology tools to improve learning outcomes, such as virtual patients, human patient simulators, and ePortfolios.
  5. Educational gateways to consolidate access to online resources, including a web portal and learning management system.

As a first step in implementing the strategic recommendations, AMBiT led an environmental scan of over 30 medical education institutions across Canada, the United States, Australia, and the United Kingdom to identify relevant technology solutions. With greater market understanding, AMBiT led a requirements gathering process by engaging representatives from seven stakeholder groups and synthesized the results into functional, technical, and organizational requirements.

AMBiT next defined decision criteria based on project goals, stakeholder requirements, and cost considerations. Using these criteria, we led a product evaluation, including detailed functional, technical, and organizational evaluations on four shortlisted solutions. Based on results of this evaluation, AMBiT led the development of a recommendations report which framed key tradeoffs between organizational risk and product functionality. AMBiT provided program and project management for the selection of specific applications, and implementation and integration of those products.

Educational Technology Strategy

Curtin University underwent a long-range strategic planning exercise focused on how it would engage students in 2030. AMBiT was engaged by the Office of the Deputy Vice Chancellor, Education (DVC-E) to shape institutional strategy around the educational technologies and approaches needed to leverage Curtin's strengths and the market opportunities related to teaching and learning at Curtin.

AMBiT led a series of workshops and meetings with key portfolio leaders to articulate an educational technology strategy. These sessions helped to clarify the strategy and identify barriers to adoption, as well as mechanisms for enabling institutional alignment. Through these interactions, AMBiT articulated an Educational Technology Strategy for Curtin University that focused on strategic investments in infrastructure and a limited set of tools. AMBiT also developed a high-level implementation plan that featured a prioritized and sequenced list of technology and human interventions to enable the realization of the strategy.

Massive Open Online Course (MOOC) Strategy

Building on the educational technology strategy, Curtin University engaged AMBiT to lead the development of a strategy specifically for massive open online courses (MOOCs). AMBiT supported Curtin in clarifying its overall goals for investigating MOOCs, conducted an environmental scan of MOOC consortia, tools, platforms, and approaches, and mapped findings with goals to develop a coherent strategy to guide Curtin's approach to MOOCs. AMBiT presented the strategy to a wide range of stakeholders who provided endorsement and positive feedback.

Distributed Health Sciences Education in Western Australia

The Faculty of Health Sciences at Curtin University in Perth, Australia engaged AMBiT to explore ways of distributing its health sciences programs. Curtin Health Sciences has a bold vision: to enable students across Western Australia's sparsely populated and vast landscape to access all of its health sciences programs through high-quality synchronous modes, sustainably. In this way, Curtin Health Sciences plans to help to:

  • Address workforce challenges and health outcomes in the state by training more and better health professionals in the regions,
  • Support economic diversification in local communities,
  • Provide meaningful post-secondary education options where there are few, and;
  • Make regional Western Australia visible to metropolitan areas by democratizing access to health sciences programs.

Curtin Health Sciences engaged AMBiT to conduct site visits to proposed regional partner sites and to work with senior leadership within the Faculty of Health Sciences to articulate the scope of their vision. With the vision clarified, AMBiT developed a scope statement and a business case that demonstrates the financial viability of the approach and the benefits that can be realized for the people of Western Australia.

Executive Coaching

AMBiT provided project management coaching services to the Director of Planning and Program Management at Cornell University. Coaching included assessing and identifying improvements to project management tools and processes currently in place at the Office of the CIO. This coaching engagement not only identified areas for improvement, it also included coaching the Director to develop a plan aimed at fostering increased adoption of project management tools and processes. This plan was developed in alignment with the strategy for the Office of the CIO and the broader organization as a whole.

Central IT Reorganization

Cornell University's Central IT department is undergoing a significant reorganization in order to increase service delivery to campus while also reducing costs. AMBiT Consulting is providing support to the department's leadership team during the organization. AMBiT conducted a two-day workshop for the Directors of the department to develop a high-level restructuring plan, and to ensure the changes considered for each portfolio were understood across the team. The workshop also identified cross-portfolio risks and mitigation strategies, and next steps to ensure a successful reorganization.

Following the workshop, AMBiT supported the leadership team in addressing a number of critical actions identified during the session. AMBiT worked with the support organization, which currently spans numerous portfolios, to identify process and handoffs between the different levels of support. AMBiT also worked with the four portfolios impacted by the elimination of one unit to ensure that services will be successfully moved to other providers before the restructuring takes place.

Innovation and Diffusion Projects

The Physician Information Technology Office (PITO) is an organization within the BC Medical Association that is mandated to enable and encourage the effective use of electronic medical records (EMRs) among clinicians in BC. PITO has designed the Innovation and Diffusion Projects (IDP) initiative to identify and support innovations in EMR use that address known clinical gaps and that display potential for diffusion among physician communities. AMBiT was engaged to assist PITO and its Communities of Practice leaders to support the planning and launch of this initiative. AMBiT chartered the overall initiative and created individual charters for the seven selected projects. AMBiT also provided project management and business analysis services in support of the implementation of this initiative and component projects related to electronic referral, direct patient portal access to EMRs, and EMR data standardization for reporting and practice improvement.

Simulation Initiative Business Case

AMBiT was engaged by the Vancouver Island Health Authority and the Island Medical Program to develop a business case and strategy for the Vancouver Island Simulation Initiative. AMBiT led consultations with over 60 stakeholders across Vancouver Island, and across multiple disciplines and professions. Stakeholders ranged from medicine and nursing educators at the University of Victoria, Camosun College, and Vancouver Island University, to physicians and emergency health services providers. Key findings from the consultations were integrated into a comprehensive business plan that covered pro-forma capital and operating budgets, operational strategies, and governance recommendations.

Change Management Strategy

George Brown College constructed a new Waterfront Campus on the downtown Toronto lakeshore. This new campus opened in the fall of 2012 and is home to five Health Sciences programs. These programs were previously taught at two separate campuses in Toronto. In the summer of 2012, more than 230 management, faculty, and support staff, and approximately 3500 students were relocated from their previous locations to the new Waterfront Campus. This relocation had the potential to cause many changes in the personal, professional, and academic lives of affected stakeholders.

AMBiT provided change management services for the Waterfront Development project by developing a change management strategy to minimize issues related to the move and enable the college to realize the intended benefits of the new campus. AMBiT conducted stakeholder consultations with college executives, Health Sciences leadership, faculty, and support staff during the diagnostic phase to surface high level issues and concerns. These issues were then synthesized and presented to college leadership as part of a current state analysis. AMBiT developed strategies and implementation plans for communications, change management, and risk management to address current and future issues and enable the college to achieve a smooth transition to the new campus. In addition, AMBiT facilitated workshops on change management and coached leadership on how to play an effective role during the process.

Business Analysis and Requirements Gathering

Loyalist Certification Services (LCS) is a division of Loyalist College based in Belleville, Ontario. Founded in 2001, LCS specializes in offering exams and certification services to training organizations and exam candidates. The Loyalist Certification Management System (LCMS) was custom developed to manage most of LCS's operational requirements. Four years after this software was implemented, the internal and external environments for LCS had changed substantially. As such, the current LCMS system no longer adequately met the growing needs of LCMS and its clients. AMBiT was hired by LCS in July 2011 to provide business analysis consulting services in support of the LCMS 2.0 Project.

AMBiT participated in the procurement process by engaging LCS staff, clients, trainers, exam candidates, and Steering Committee members to develop functional technical, and business requirements for LCMS 2.0. AMBiT led a requirements validation and prioritization workshop with LCS staff representatives, followed by a gap analysis to assess current state against requirements. Subsequently, AMBiT participated in the RFP process by building on the gap analysis to develop RFP documentation and evaluating vendor responses.

Business Analysis and Requirements Gathering

In 2010, AMBiT supported the formation of the BC Simulation Technology Working group (BC STWG), a volunteer-based community of practice that provides technology leadership and support to patient simulation centres across British Columbia. It works to help simulation initiatives achieve their objectives of enhancing patient safety and improving health professions education.

AMBiT continues to support the STWG. Recent activities include managing a recording and debriefing system vendor demonstration, creating simulation infrastructure standards, leading a province-wide recording/debriefing system procurement process, developing promotional and communications material, and creating of a brief guide of relevant questions to ask to ensure successful simulation implementation.

For more information, see the BC STWG website.

Educational Technology Strategy

Curtin University underwent a long-range strategic planning exercise focused on how it would engage students in 2030. AMBiT was engaged by the Office of the Deputy Vice Chancellor, Education (DVC-E) to shape institutional strategy around the educational technologies and approaches needed to leverage Curtin's strengths and the market opportunities related to teaching and learning at Curtin.

AMBiT led a series of workshops and meetings with key portfolio leaders to articulate an educational technology strategy. These sessions helped to clarify the strategy and identify barriers to adoption, as well as mechanisms for enabling institutional alignment. Through these interactions, AMBiT articulated an Educational Technology Strategy for Curtin University that focused on strategic investments in infrastructure and a limited set of tools. AMBiT also developed a high-level implementation plan that featured a prioritized and sequenced list of technology and human interventions to enable the realization of the strategy.

Massive Open Online Course (MOOC) Strategy

Building on the educational technology strategy, Curtin University engaged AMBiT to lead the development of a strategy specifically for massive open online courses (MOOCs). AMBiT supported Curtin in clarifying its overall goals for investigating MOOCs, conducted an environmental scan of MOOC consortia, tools, platforms, and approaches, and mapped findings with goals to develop a coherent strategy to guide Curtin's approach to MOOCs. AMBiT presented the strategy to a wide range of stakeholders who provided endorsement and positive feedback.

Transforming Learning at Curtin (TL@C)

AMBiT assisted Curtin University with the development of its Educational Technology Strategy and a MOOCs Strategic Positioning. These assignments surfaced the need for a more cohesive, whole-of-institution response to the challenges posed by global competition and technology-enabled teaching and learning. Curtin's Office of Deputy Vice Chancellor, Education (DVC-E) engaged AMBiT to provide strategic planning and strategic program support assistance to Curtin as it embarked on a three-year, $24M program of transformation.

AMBiT provided strategic program planning support, assisted Curtin to focus on strategic investments in projects to help realize desired outcomes, as well as budget development and organizational structure support. AMBiT developed launch communications for a successful multi-site, multi-mode public launch of the program, as well as a series of workshops with project teams and DVC-E leadership to support a program approach to delivery of a related suite of projects.

AMBiT continues to provide support to Curtin for this initiative both on the ground in Perth, Australia and remotely from North America.

Distributed Health Sciences Education in Western Australia

The Faculty of Health Sciences at Curtin University in Perth, Australia engaged AMBiT to explore ways of distributing its health sciences programs. Curtin Health Sciences has a bold vision: to enable students across Western Australia's sparsely populated and vast landscape to access all of its health sciences programs through high-quality synchronous modes, sustainably. In this way, Curtin Health Sciences plans to help to:

  • Address workforce challenges and health outcomes in the state by training more and better health professionals in the regions,
  • Support economic diversification in local communities,
  • Provide meaningful post-secondary education options where there are few, and;
  • Make regional Western Australia visible to metropolitan areas by democratizing access to health sciences programs.

Curtin Health Sciences engaged AMBiT to conduct site visits to proposed regional partner sites and to work with senior leadership within the Faculty of Health Sciences to articulate the scope of their vision. With the vision clarified, AMBiT developed a scope statement and a business case that demonstrates the financial viability of the approach and the benefits that can be realized for the people of Western Australia.

Business Analysis and Requirements Gathering

In 2010, AMBiT supported the formation of the BC Simulation Technology Working group (BC STWG), a volunteer-based community of practice that provides technology leadership and support to patient simulation centres across British Columbia. It works to help simulation initiatives achieve their objectives of enhancing patient safety and improving health professions education.

AMBiT continues to support the STWG. Recent activities include managing a recording and debriefing system vendor demonstration, creating simulation infrastructure standards, leading a province-wide recording/debriefing system procurement process, developing promotional and communications material, and creating of a brief guide of relevant questions to ask to ensure successful simulation implementation.

For more information, see the BC STWG website.

Business Analysis and Requirements Gathering

Loyalist Certification Services (LCS) is a division of Loyalist College based in Belleville, Ontario. Founded in 2001, LCS specializes in offering exams and certification services to training organizations and exam candidates. The Loyalist Certification Management System (LCMS) was custom developed to manage most of LCS's operational requirements. Four years after this software was implemented, the internal and external environments for LCS had changed substantially. As such, the current LCMS system no longer adequately met the growing needs of LCMS and its clients. AMBiT was hired by LCS in July 2011 to provide business analysis consulting services in support of the LCMS 2.0 Project.

AMBiT participated in the procurement process by engaging LCS staff, clients, trainers, exam candidates, and Steering Committee members to develop functional technical, and business requirements for LCMS 2.0. AMBiT led a requirements validation and prioritization workshop with LCS staff representatives, followed by a gap analysis to assess current state against requirements. Subsequently, AMBiT participated in the RFP process by building on the gap analysis to develop RFP documentation and evaluating vendor responses.

Simulation Initiative Business Case

AMBiT was engaged by the Vancouver Island Health Authority and the Island Medical Program to develop a business case and strategy for the Vancouver Island Simulation Initiative. AMBiT led consultations with over 60 stakeholders across Vancouver Island, and across multiple disciplines and professions. Stakeholders ranged from medicine and nursing educators at the University of Victoria, Camosun College, and Vancouver Island University, to physicians and emergency health services providers. Key findings from the consultations were integrated into a comprehensive business plan that covered pro-forma capital and operating budgets, operational strategies, and governance recommendations.

Business Analysis and Requirements Gathering

In 2010, AMBiT supported the formation of the BC Simulation Technology Working group (BC STWG), a volunteer-based community of practice that provides technology leadership and support to patient simulation centres across British Columbia. It works to help simulation initiatives achieve their objectives of enhancing patient safety and improving health professions education.

AMBiT continues to support the STWG. Recent activities include managing a recording and debriefing system vendor demonstration, creating simulation infrastructure standards, leading a province-wide recording/debriefing system procurement process, developing promotional and communications material, and creating of a brief guide of relevant questions to ask to ensure successful simulation implementation.

For more information, see the BC STWG website. vision and direction.

Innovation and Diffusion Projects

The Physician Information Technology Office (PITO) is an organization within the BC Medical Association that is mandated to enable and encourage the effective use of electronic medical records (EMRs) among clinicians in BC. PITO has designed the Innovation and Diffusion Projects (IDP) initiative to identify and support innovations in EMR use that address known clinical gaps and that display potential for diffusion among physician communities. AMBiT was engaged to assist PITO and its Communities of Practice leaders to support the planning and launch of this initiative. AMBiT chartered the overall initiative and created individual charters for the seven selected projects. AMBiT also provided project management and business analysis services in support of the implementation of this initiative and component projects related to electronic referral, direct patient portal access to EMRs, and EMR data standardization for reporting and practice improvement.

Data Centre Relocation

The Inter Tribal Health Authority (ITHA) represents 29 First Nations communities in British Columbia. ITHA provides a range of services to its member communities, many of which rely heavily on its data centre. With significant expansion of services to First Nations communities planned, AMBiT was engaged to help manage the data centre relocation from Nanaimo to a secure co-location facility in downtown Vancouver. AMBiT led the distributed project team to plan the move, secure and prepare the new facility, develop a technical architecture, procure hardware, coordinate the logistics of the physical move, establish appropriate connectivity, and manage communications. The new facility improves security, capacity, and the quality of service delivered to member communities.

CoCASA Adaptation

Health Canada partnered with the Inter Tribal Health Authority (ITHA) to explore ways of improving immunization coverage rates in First Nations communities in Canada. AMBiT provided overall project management and communications services in support of this project to customize the United States' Centre for Disease Control Comprehensive Clinical Assessment Software Application (CoCASA) which enables tracking and evaluation of the impact of immunization in a geographical region. The project team customized the CoCASA application to meet Canadian standards in accordance with provincial immunization schedules. AMBiT managed the project to budget and schedule, delivering the customized application, renamed the Canadian Immunization Assessment Tool (CIAT), in time for a pilot with First Nation communities across Canada.

Change Management Strategy

George Brown College constructed a new Waterfront Campus on the downtown Toronto lakeshore. This new campus opened in the fall of 2012 and is home to five Health Sciences programs. These programs were previously taught at two separate campuses in Toronto. In the summer of 2012, more than 230 management, faculty, and support staff, and approximately 3500 students were relocated from their previous locations to the new Waterfront Campus. This relocation had the potential to cause many changes in the personal, professional, and academic lives of affected stakeholders.

AMBiT provided change management services for the Waterfront Development project by developing a change management strategy to minimize issues related to the move and enable the college to realize the intended benefits of the new campus. AMBiT conducted stakeholder consultations with college executives, Health Sciences leadership, faculty, and support staff during the diagnostic phase to surface high level issues and concerns. These issues were then synthesized and presented to college leadership as part of a current state analysis. AMBiT developed strategies and implementation plans for communications, change management, and risk management to address current and future issues and enable the college to achieve a smooth transition to the new campus. In addition, AMBiT facilitated workshops on change management and coached leadership on how to play an effective role during the process.

Conference Management System

The RCPSC engaged AMBiT to identify and implement a new conference management system that would support and improve RCPSC's event management operations. In the first phase of the project, AMBiT facilitated agreement on system requirements, prepared and issued a Request for Information for conference management systems, evaluated potential solutions, and made an investment recommendation.

After the RCPSC adopted AMBiT's recommendation, AMBiT was retained to continue providing project management and stakeholder communications services during the acquisition and implementation phases. AMBiT's scope of work included conducting vendor contract negotiations, developing an implementation strategy, and system testing. In order to ensure stakeholder readiness, AMBiT also identified business process gaps to be addressed during implementation, coordinated user training sessions, and developed training materials for system administrators and power users. The system was successfully implemented, enabling the RCPSC to increase overall efficiency of event management, registration, and administration.

Industry Assessment of Organization Meeting Centres

AMBiT performed an environmental scan and analysis for Nexen Inc. to help determine whether it should build its own meeting centre. AMBiT interviewed four organizations to evaluate each of their meeting centres against development and use criteria verified with Nexen. The team then delivered a report and presentation containing key findings and operations guidelines to Nexen representatives.

Stakeholder Consultation and Business Case for Emergency Department System Strategic Decision

Northern Health (NH) engaged AMBiT to support a strategic business analysis project to review the requirements and options available for a regional Emergency Department Information System. Recognizing that around 60% of a hospital's admissions can come through emergency departments (ED), NH has positioned this initiative as a key outcome of its Critical Care Program. The Program's quality improvement initiatives to drive better ED patient flow, work flow, and clinical professional practice across the organization will be enabled by a regional ED information system. AMBiT worked with over 60 clinical, administrative, and technical stakeholders from across Northern BC through interviews, surveys, and workshops to understand information and system requirements, as well as expectations that led to the development of a business case that informed NH leadership in their decision making process.

eMAR Requirements Gathering and Current-State Workflow

Northern Health (NH) engaged AMBiT to assist with their evaluation of the opportunity to move from paper-based to electronic medication administration records (eMAR). eMAR can help to reduce transcription and medication administration errors, as well as drug-related adverse events. eMAR is also part of fully deploying Computerized Physician/Provider Order Entry (CPOE) and closing the loop on electronic prescribing, automated dispensing, barcode patient identification, and the eMAR system in the care setting. eMAR is also part of the EMR Adoption Model.

AMBiT assisted NH by undertaking a requirements gathering exercise with stakeholders from across its three regions. AMBiT facilitated a series of workshops, elicited and documented requirements, synthesized these requirements into a final report, and developed current-state workflow documents to inform further planning work by NH ahead of solution development and piloting.

Stakeholder Consultation for Emergency Department System Strategic Decision

Northern Health (NH) engaged AMBiT to support a strategic business analysis project to review the requirements and options available for a regional Emergency Department Information System. Recognizing that around 60% of a hospital's admissions can come through emergency departments (ED), NH has positioned this initiative as a key outcome of its Critical Care Program. The Program's quality improvement initiatives to drive better ED patient flow, work flow, and clinical professional practice across the organization will be enabled by a regional ED information system. AMBiT worked with over 60 clinical, administrative, and technical stakeholders from across Northern BC through interviews, surveys, and workshops to understand information and system requirements, as well as expectations that led to the development of a business case that inform NH leadership in their decision making process.

Simulation Roadmap Development

AMBiT supported the formation of the BC Provincial Simulation Coordination Committee (PSCC). The objective of the PSCC is to act as a central coordinating and advisory organization to advance the capacity of multiple agencies, including health authorities, hospitals, and health professional education institutions, to support the development of, and access to, simulation facilities, technologies, and resources province-wide.

The PSCC currently consists of representatives from 18 stakeholder organizations including all BC Health Authorities, 3 educational institutions, the BC Ministries of Health and Advanced Education, and others.

After the successful formation of the Committee, AMBiT facilitated a strategic planning workshop to identify and prioritize immediate, short term, and long term activities for the PSCC to undertake. Following the recommendations from this workshop, AMBiT developed a $100k investment request to the BC Ministry of Health to fund a Simulation Roadmap for the Province. AMBiT is currently managing the development of this roadmap including a Current State Report, Needs Analysis and Simulation Technology Strategy Report, and Gap Analysis Report. These reports will help inform future investments relating to simulation in BC.

Distributed Health Sciences Education in Western Australia

The Faculty of Health Sciences at Curtin University in Perth, Australia engaged AMBiT to explore ways of distributing its health sciences programs. Curtin Health Sciences has a bold vision: to enable students across Western Australia's sparsely populated and vast landscape to access all of its health sciences programs through high-quality synchronous modes, sustainably. In this way, Curtin Health Sciences plans to help to:

  • Address workforce challenges and health outcomes in the state by training more and better health professionals in the regions,
  • Support economic diversification in local communities,
  • Provide meaningful post-secondary education options where there are few, and;
  • Make regional Western Australia visible to metropolitan areas by democratizing access to health sciences programs.

Curtin Health Sciences engaged AMBiT to conduct site visits to proposed regional partner sites and to work with senior leadership within the Faculty of Health Sciences to articulate the scope of their vision. With the vision clarified, AMBiT developed a scope statement and a business case that demonstrates the financial viability of the approach and the benefits that can be realized for the people of Western Australia.

Learning Transformation Strategy and Alignment 2014

Curtin University is one of Australia's leading teaching and learning institutions. Curtin draws a significant number of students from Australia and beyond. Building on its Educational Technology Strategy work, Curtin engaged AMBiT to assist with the development of an ambitious transformational program, under the banner of Transforming Learning at Curtin (TL@C). AMBiT assisted the Deputy Vice Chancellor - Education (DVC-E) with input into the approach, resourcing, structure, schedule and sequence of activities for the multi-year program. AMBiT led a number of workshops to identify potential products, partnerships and distribution channels to secure new markets and ensure the sustainability of the University in an increasingly competitive and globalized marketplace for post-secondary education.

AMBiT worked closely with senior leaders across all Faculties of the University and with the support functions in marketing, international education, and the strategy office. AMBiT's contribution culminated in the identification of potential flagship offerings, approaches for translating product offerings to secure new markets, and strategic communication input for the public launch of TL@C.

Transforming Learning at Curtin (TL@C)

AMBiT assisted Curtin University with the development of its Educational Technology Strategy and a MOOCs Strategic Positioning. These assignments surfaced the need for a more cohesive, whole-of-institution response to the challenges posed by global competition and technology-enabled teaching and learning. Curtin's Office of Deputy Vice Chancellor, Education (DVC-E) engaged AMBiT to provide strategic planning and strategic program support assistance to Curtin as it embarked on a three-year, $24M program of transformation.

AMBiT provided strategic program planning support, assisted Curtin to focus on strategic investments in projects to help realize desired outcomes, as well as budget development and organizational structure support. AMBiT developed launch communications for a successful multi-site, multi-mode public launch of the program, as well as a series of workshops with project teams and DVC-E leadership to support a program approach to delivery of a related suite of projects.

AMBiT continues to provide support to Curtin for this initiative both on the ground in Perth, Australia and remotely from North America.

Transforming Learning at Curtin (TL@C)

AMBiT assisted Curtin University with the development of its Educational Technology Strategy and a MOOCs Strategic Positioning. These assignments surfaced the need for a more cohesive, whole-of-institution response to the challenges posed by global competition and technology-enabled teaching and learning. Curtin's Office of Deputy Vice Chancellor, Education (DVC-E) engaged AMBiT to provide strategic planning and strategic program support assistance to Curtin as it embarked on a three-year, $24M program of transformation.

AMBiT provided strategic program planning support, assisted Curtin to focus on strategic investments in projects to help realize desired outcomes, as well as budget development and organizational structure support. AMBiT developed launch communications for a successful multi-site, multi-mode public launch of the program, as well as a series of workshops with project teams and DVC-E leadership to support a program approach to delivery of a related suite of projects.

AMBiT continues to provide support to Curtin for this initiative both on the ground in Perth, Australia and remotely from North America.

Educational Technology Strategy

Curtin University underwent a long-range strategic planning exercise focused on how it would engage students in 2030. AMBiT was engaged by the Office of the Deputy Vice Chancellor, Education (DVC-E) to shape institutional strategy around the educational technologies and approaches needed to leverage Curtin's strengths and the market opportunities related to teaching and learning at Curtin.

AMBiT led a series of workshops and meetings with key portfolio leaders to articulate an educational technology strategy. These sessions helped to clarify the strategy and identify barriers to adoption, as well as mechanisms for enabling institutional alignment. Through these interactions, AMBiT articulated an Educational Technology Strategy for Curtin University that focused on strategic investments in infrastructure and a limited set of tools. AMBiT also developed a high-level implementation plan that featured a prioritized and sequenced list of technology and human interventions to enable the realization of the strategy.

Massive Open Online Course (MOOC) Strategy

Building on the educational technology strategy, Curtin University engaged AMBiT to lead the development of a strategy specifically for massive open online courses (MOOCs). AMBiT supported Curtin in clarifying its overall goals for investigating MOOCs, conducted an environmental scan of MOOC consortia, tools, platforms, and approaches, and mapped findings with goals to develop a coherent strategy to guide Curtin's approach to MOOCs. AMBiT presented the strategy to a wide range of stakeholders who provided endorsement and positive feedback.

Distributed Health Sciences Education in Western Australia

The Faculty of Health Sciences at Curtin University in Perth, Australia engaged AMBiT to explore ways of distributing its health sciences programs. Curtin Health Sciences has a bold vision: to enable students across Western Australia's sparsely populated and vast landscape to access all of its health sciences programs through high-quality synchronous modes, sustainably. In this way, Curtin Health Sciences plans to help to:

  • Address workforce challenges and health outcomes in the state by training more and better health professionals in the regions,
  • Support economic diversification in local communities,
  • Provide meaningful post-secondary education options where there are few, and;
  • Make regional Western Australia visible to metropolitan areas by democratizing access to health sciences programs.

Curtin Health Sciences engaged AMBiT to conduct site visits to proposed regional partner sites and to work with senior leadership within the Faculty of Health Sciences to articulate the scope of their vision. With the vision clarified, AMBiT developed a scope statement and a business case that demonstrates the financial viability of the approach and the benefits that can be realized for the people of Western Australia.

Learning Transformation Strategy and Alignment 2014

Curtin University is one of Australia's leading teaching and learning institutions. Curtin draws a significant number of students from Australia and beyond. Building on its Educational Technology Strategy work, Curtin engaged AMBiT to assist with the development of an ambitious transformational program, under the banner of Transforming Learning at Curtin (TL@C). AMBiT assisted the Deputy Vice Chancellor - Education (DVC-E) with input into the approach, resourcing, structure, schedule and sequence of activities for the multi-year program. AMBiT led a number of workshops to identify potential products, partnerships and distribution channels to secure new markets and ensure the sustainability of the University in an increasingly competitive and globalized marketplace for post-secondary education.

AMBiT worked closely with senior leaders across all Faculties of the University and with the support functions in marketing, international education, and the strategy office. AMBiT's contribution culminated in the identification of potential flagship offerings, approaches for translating product offerings to secure new markets, and strategic communication input for the public launch of TL@C.

Ministry of Enterprise & Advanced Education - Distributed Medical Education

The Government of Alberta's Ministry of Enterprise and Advanced Education engaged AMBiT to provide a preliminary exploration of the role distributed medical education (DME) could play in supporting physician distribution across the province.

AMBiT completed an environmental scan of DME models used in other jurisdictions in Canada, the United States, and Australia. Each jurisdiction uses DME in different ways and to different ends. AMBiT then engaged stakeholders in Alberta to more fully understand the contextual requirements of the province regarding the number and distribution of physicians. With more clarity about the unique needs of Alberta, AMBiT conducted a brief analysis of existing programs, tools, and infrastructure available in Alberta. This led to the final series of activities, which involved proposing potential models of DME, providing order of magnitude cost estimates as well as a probabilistic assessment of the likelihood each option would address the province's needs.

In this assignment, AMBiT provided strategic advice to senior Government of Alberta leaders in a manner sensitive to the province's political and fiscal context, and in ways that simultaneously address the needs of the province while demonstrating clear value for Albertans.

Academic and Clinical Scheduling

The Northern Ontario School of Medicine (NOSM) is a joint initiative of Lakehead University in Thunder Bay and Laurentian University in Sudbury. AMBiT was engaged in early 2013 to develop a strategic roadmap to meet NOSM's Academic and Clinical scheduling needs in a cost-effective manner. The project has three major components: current state analysis, analysis of existing systems, and a final recommendations and roadmap. AMBiT conducted consultations with 40 stakeholders across 14 different NOSM groups and presented findings to the steering committee. We are currently in the system analysis phase.

Simulation Program Planning

AMBiT was engaged to help NOSM develop its Simulation Program which includes a plan to achieve effective integration of simulation into the curriculum, including ongoing engagement with undergraduate medical education, post-graduate medical education, continuing professional development, and partner organizations. The plan will include an assessment of simulation options from physical and virtual environmental scans, selection of the best-suited option(s) and associated processes, and identification of the implications and requirements in terms of technology, space, faculty development, and staff support. The final deliverable will outline the simulation strategy, implementation project plan with timelines and costs, and implementation recommendations.

Executive Coaching

AMBiT provided project management coaching services to the Director of Planning and Program Management at Cornell University. Coaching included assessing and identifying improvements to project management tools and processes currently in place at the Office of the CIO. This coaching engagement not only identified areas for improvement, it also included coaching the Director to develop a plan aimed at fostering increased adoption of project management tools and processes. This plan was developed in alignment with the strategy for the Office of the CIO and the broader organization as a whole.

NYC Tech Campus

Cornell University, in partnership with Technion-Israel Institute of Technology, was awarded a $150M land grant from the City of New York to establish a leading applied sciences program in New York City. During construction of the Cornell Tech Campus, the applied sciences master's program will be delivered from a temporary location at the former Google headquarters in Manhattan's Chelsea neighbourhood.

AMBiT supported Cornell's Planning & Program Management Office with the conceptual design and implementation of interim videoconferencing and interactive collaboration spaces at the Chelsea building. AMBiT engaged faculty and technical support staff to identify a technical design that meets the unique teaching and research collaboration needs of the program while accounting for the temporary nature of the space. This was weighed against the emerging strategy for academic technologies at the Cornell Tech Campus.

Central IT Reorganization

Cornell University's Central IT department is undergoing a significant reorganization in order to increase service delivery to campus while also reducing costs. AMBiT Consulting is providing support to the department's leadership team during the organization. AMBiT conducted a two-day workshop for the Directors of the department to develop a high-level restructuring plan, and to ensure the changes considered for each portfolio were understood across the team. The workshop also identified cross-portfolio risks and mitigation strategies, and next steps to ensure a successful reorganization.

Following the workshop, AMBiT supported the leadership team in addressing a number of critical actions identified during the session. AMBiT worked with the support organization, which currently spans numerous portfolios, to identify process and handoffs between the different levels of support. AMBiT also worked with the four portfolios impacted by the elimination of one unit to ensure that services will be successfully moved to other providers before the restructuring takes place.

Learning Technology Implementation

Cornell University undertook a 5 year, $5M project to update learning technology in classrooms across the Ithaca campus. The goals of the project were to enable the teaching and learning experience for faculty and students, and to enable a consistent technological experience across the learning spaces. AMBiT was engaged by Cornell to prepare a project plan for phase 3 of the technology implementations which was scheduled to start in May 2015. The scope of the project plan included developing a detailed stakeholder engagement approach to identify and document AV requirements, preparing a detailed work plan for all activities required to implement and support the learning technologies, and recommending next steps to drive the project forward.

NYC Tech Campus

Cornell University, in partnership with Technion-Israel Institute of Technology, was awarded a $150M land grant from the City of New York to establish a leading applied sciences program in New York City. During construction of the Cornell Tech Campus, the applied sciences master's program will be delivered from a temporary location at the former Google headquarters in Manhattan's Chelsea neighbourhood.

AMBiT supported Cornell's Planning & Program Management Office with the conceptual design and implementation of interim videoconferencing and interactive collaboration spaces at the Chelsea building. AMBiT engaged faculty and technical support staff to identify a technical design that meets the unique teaching and research collaboration needs of the program while accounting for the temporary nature of the space. This was weighed against the emerging strategy for academic technologies at the Cornell Tech Campus.

Learning Technology Implementation

Cornell University undertook a 5 year, $5M project to update learning technology in classrooms across the Ithaca campus. The goals of the project were to enable the teaching and learning experience for faculty and students, and to enable a consistent technological experience across the learning spaces. AMBiT was engaged by Cornell to prepare a project plan for phase 3 of the technology implementations which was scheduled to start in May 2015. The scope of the project plan included developing a detailed stakeholder engagement approach to identify and document AV requirements, preparing a detailed work plan for all activities required to implement and support the learning technologies, and recommending next steps to drive the project forward.

NYC Tech Campus

Cornell University, in partnership with Technion-Israel Institute of Technology, was awarded a $150M land grant from the City of New York to establish a leading applied sciences program in New York City. During construction of the Cornell Tech Campus, the applied sciences master's program will be delivered from a temporary location at the former Google headquarters in Manhattan's Chelsea neighbourhood.

AMBiT supported Cornell's Planning & Program Management Office with the conceptual design and implementation of interim videoconferencing and interactive collaboration spaces at the Chelsea building. AMBiT engaged faculty and technical support staff to identify a technical design that meets the unique teaching and research collaboration needs of the program while accounting for the temporary nature of the space. This was weighed against the emerging strategy for academic technologies at the Cornell Tech Campus.

Innovation and Diffusion Projects

The Physician Information Technology Office (PITO) is an organization within the BC Medical Association that is mandated to enable and encourage the effective use of electronic medical records (EMRs) among clinicians in BC. PITO has designed the Innovation and Diffusion Projects (IDP) initiative to identify and support innovations in EMR use that address known clinical gaps and that display potential for diffusion among physician communities. AMBiT was engaged to assist PITO and its Communities of Practice leaders to support the planning and launch of this initiative. AMBiT chartered the overall initiative and created individual charters for the seven selected projects. AMBiT also provided project management and business analysis services in support of the implementation of this initiative and component projects related to electronic referral, direct patient portal access to EMRs, and EMR data standardization for reporting and practice improvement.

Medical Education Expansion

Memorial University of Newfoundland's Faculty of Medicine is expanding its undergraduate program by increasing the class size and providing new teaching, research and simulation space. A new 6-story building will increase the physical footprint of the Faculty, and offers the University an opportunity to restructure the curriculum. The University engaged AMBiT to inform and guide the integration of technology requirements into the building design process. AMBiT rapidly recognized the need to develop clear technology guidelines for the building team, and worked with the University to procure the services of a specialized audio-visual consultant. Under short timelines, we identified a group of core stakeholders composed of the building design team, the University's education technology specialists, audio-visual designers, and technology vendors. We led workshops to define achievable and realistic technology requirements and ensured that those were appropriately communicated and integrated into the infrastructure tender package. As a result of AMBiT's involvement, Memorial University was able to complete the building tender on time, with the assurance that it will adequately support a complex and advanced medical education technology infrastructure. The project set the stage for improved standards for medical education and medical care in the region.

New Nursing Building Design

AMBiT was invited to be part of a team of consultants providing functional space planning services for an expansion of the School of Nursing at Memorial University of Newfoundland, St. John's campus. In its role, AMBiT helped to articulate the functional requirements for a range of learning spaces, including simulation labs and distributed learning facilities. In addition to reviewing physical space requirements for the expansion, the final report also examined the functional space utilization for existing School of Nursing facilities, including the optimal manner to relocate and cluster groups within existing and new space. Report content included documenting key issues, priority space uses, principal design parameters, location, and costs. The report also considered current plans related to the consolidation of the Schools of Nursing and the potential for inter-professional programs outside St. John's.

RCMP E Division Relocation Integrated Workplace Solutions Pilot

Public Works and Government Services Canada (PWGSC) and the Royal Canadian Mounted Police (RCMP) are in the process of building a new facility to house the RCMP's E Division Headquarters in Surrey, BC. The facility, referred to as Green Timbers, will allow for the relocation and consolidation of approximately 25 separate offices dispersed throughout the Metro Vancouver. This $966M project is the largest federal accommodation project in the Pacific Region to date and will house approximately 2,700 E Division personnel.

In order to plan for Green Timbers, the relocation team conducted a pilot of new furniture systems and layouts with four RCMP workgroups. AMBiT provided project and change management support for this initiative, including a project plan for the pilot to ensure alignment of effort within the project team. AMBiT led the implementation of a stakeholder engagement strategy, including development of all communications material. Lessons learned from the pilot were consolidated in a final report outlining furniture, design, change management, and transition recommendations for the greater relocation project.

RCMP E Division Relocation Knowledge Management

AMBiT provided strategic guidance to Public Works and Government Services Canada (PWGSC) in support of the RCMP E Division Relocation Project, a Public Private Partnership (P3). The goal of the RCMP E Division Relocation Project is to consolidate the headquarters of the RCMP's E Division within Metro Vancouver by building a new facility at Green Timbers in Surrey. This $966M project is the largest federal accommodation project in the Pacific Region to date. At completion, the new division headquarters will house 2,700 E Division personnel.

As part of PWGSC's knowledge management strategy, AMBiT authored a report on the principles and best practices that should guide PWGSC during the Request for Qualification stage of future P3 projects. The best practices in this report were based on two lessons learned workshops and a risk management brainstorming session that AMBiT facilitated with participation by PWGSC, the RCMP, and various project advisors. AMBiT further distilled these best practices into a set of key principles that are fundamental to the successful completion of any PWGSC P3 procurement effort.

In addition, AMBiT worked to help PWGSC build a highly effective owner's team by facilitating team-building events and providing change management advice. In this role, AMBiT helped the PWGSC sub-team to identify key behavioural norms by which the team would operate, and asked the team measure their performance against these norms over time. AMBiT also guided the PWGSC sub-team in understanding the complex interests of various stakeholder groups and identifying areas of competing interests between these groups.

Academic and Clinical Scheduling

The Northern Ontario School of Medicine (NOSM) is a joint initiative of Lakehead University in Thunder Bay and Laurentian University in Sudbury. AMBiT was engaged in early 2013 to develop a strategic roadmap to meet NOSM's Academic and Clinical scheduling needs in a cost-effective manner. The project has three major components: current state analysis, analysis of existing systems, and a final recommendations and roadmap. AMBiT conducted consultations with 40 stakeholders across 14 different NOSM groups and presented findings to the steering committee. We are currently in the system analysis phase.

Simulation Program Planning

AMBiT was engaged to help NOSM develop its Simulation Program which includes a plan to achieve effective integration of simulation into the curriculum, including ongoing engagement with undergraduate medical education, post-graduate medical education, continuing professional development, and partner organizations. The plan will include an assessment of simulation options from physical and virtual environmental scans, selection of the best-suited option(s) and associated processes, and identification of the implications and requirements in terms of technology, space, faculty development, and staff support. The final deliverable will outline the simulation strategy, implementation project plan with timelines and costs, and implementation recommendations.

Simulation Roadmap Development

AMBiT supported the formation of the BC Provincial Simulation Coordination Committee (PSCC). The objective of the PSCC is to act as a central coordinating and advisory organization to advance the capacity of multiple agencies, including health authorities, hospitals, and health professional education institutions, to support the development of, and access to, simulation facilities, technologies, and resources province-wide.

The PSCC currently consists of representatives from 18 stakeholder organizations including all BC Health Authorities, 3 educational institutions, the BC Ministries of Health and Advanced Education, and others.

After the successful formation of the Committee, AMBiT facilitated a strategic planning workshop to identify and prioritize immediate, short term, and long term activities for the PSCC to undertake. Following the recommendations from this workshop, AMBiT developed a $100k investment request to the BC Ministry of Health to fund a Simulation Roadmap for the Province. AMBiT is currently managing the development of this roadmap including a Current State Report, Needs Analysis and Simulation Technology Strategy Report, and Gap Analysis Report. These reports will help inform future investments relating to simulation in BC.

Stakeholder Consultation and Business Case for Emergency Department System Strategic Decision

Northern Health (NH) engaged AMBiT to support a strategic business analysis project to review the requirements and options available for a regional Emergency Department Information System. Recognizing that around 60% of a hospital's admissions can come through emergency departments (ED), NH has positioned this initiative as a key outcome of its Critical Care Program. The Program's quality improvement initiatives to drive better ED patient flow, work flow, and clinical professional practice across the organization will be enabled by a regional ED information system. AMBiT worked with over 60 clinical, administrative, and technical stakeholders from across Northern BC through interviews, surveys, and workshops to understand information and system requirements, as well as expectations that led to the development of a business case that informed NH leadership in their decision making process.

eMAR Requirements Gathering and Current-State Workflow

Northern Health (NH) engaged AMBiT to assist with their evaluation of the opportunity to move from paper-based to electronic medication administration records (eMAR). eMAR can help to reduce transcription and medication administration errors, as well as drug-related adverse events. eMAR is also part of fully deploying Computerized Physician/Provider Order Entry (CPOE) and closing the loop on electronic prescribing, automated dispensing, barcode patient identification, and the eMAR system in the care setting. eMAR is also part of the EMR Adoption Model.

AMBiT assisted NH by undertaking a requirements gathering exercise with stakeholders from across its three regions. AMBiT facilitated a series of workshops, elicited and documented requirements, synthesized these requirements into a final report, and developed current-state workflow documents to inform further planning work by NH ahead of solution development and piloting.

Virtual Centre for Health and Social Services Communications Strategy

The McGill University Health Centre (MUHC) is undertaking the Virtual Centre for Health and Social Services (CvSSS) project, a $6.8M initiative to improve access to healthcare, promote continuity of health services in rural regions, and enhance medical training in western Québec through videoconferencing technology. The project aims to deploy 125 videoconference endpoints in clinical sites throughout the region in less than 1 year; however, this goal is challenged by deteriorating public perceptions of telehealth initiatives in Québec.

Recognizing that the success of the CvSSS project is contingent on its adoption by health care leaders, healthcare professionals and the general population, the CvSSS project team brought in AMBiT to develop a communications strategy and implementation plan. AMBiT conducted several information gathering sessions to identify key stakeholders and communications needs. It then refined the project team structure by examining existing deployment processes and assigning communications roles, and developed strategies to ensure successful technology deployments, high adoption rates, and continued political/economical support. AMBiT also conducted a gap analysis on the existing training plan and provided recommendations. The final communications plan was adopted by the CvSSS project team for submission to the Québec Ministry of Health and Social Services as a part of a request for continued project funding.

Conference Management System

The RCPSC engaged AMBiT to identify and implement a new conference management system that would support and improve RCPSC's event management operations. In the first phase of the project, AMBiT facilitated agreement on system requirements, prepared and issued a Request for Information for conference management systems, evaluated potential solutions, and made an investment recommendation.

After the RCPSC adopted AMBiT's recommendation, AMBiT was retained to continue providing project management and stakeholder communications services during the acquisition and implementation phases. AMBiT's scope of work included conducting vendor contract negotiations, developing an implementation strategy, and system testing. In order to ensure stakeholder readiness, AMBiT also identified business process gaps to be addressed during implementation, coordinated user training sessions, and developed training materials for system administrators and power users. The system was successfully implemented, enabling the RCPSC to increase overall efficiency of event management, registration, and administration.

Medical Provincial Academic & Affiliated Campus Technology (MPAACT)

In 2005 the Ministry of Health Services launched the Medical Provincial Affiliated Academic Campus Technology (MPAACT) initiative, a $14.8 M technology program that facilitates distributed medical education in teaching hospitals across BC through advanced videoconferencing. In managing the MPAACT program, AMBiT has been a key player in laying the foundation for a provincial shared services approach to telehealth in British Columbia.

AMBiT has now led the implementation of distributed medical education technology at more than 25 teaching hospitals across BC. This work has remained on time and on budget despite spanning the jurisdiction of 6 health authorities and 3 universities. To support this distributed network, AMBiT designed business processes and guided the implementation for a centralized Videoconference Service Desk. Through consultations with a geographically dispersed project team including representatives from the BC Ministry of Health Services, the UBC Faculty of Medicine, and BC First Nations, AMBiT has ensured that the infrastructure is now in place to support an integrated provincial telehealth strategy.

Business Analysis and Requirements Gathering

Loyalist Certification Services (LCS) is a division of Loyalist College based in Belleville, Ontario. Founded in 2001, LCS specializes in offering exams and certification services to training organizations and exam candidates. The Loyalist Certification Management System (LCMS) was custom developed to manage most of LCS's operational requirements. Four years after this software was implemented, the internal and external environments for LCS had changed substantially. As such, the current LCMS system no longer adequately met the growing needs of LCMS and its clients. AMBiT was hired by LCS in July 2011 to provide business analysis consulting services in support of the LCMS 2.0 Project.

AMBiT participated in the procurement process by engaging LCS staff, clients, trainers, exam candidates, and Steering Committee members to develop functional technical, and business requirements for LCMS 2.0. AMBiT led a requirements validation and prioritization workshop with LCS staff representatives, followed by a gap analysis to assess current state against requirements. Subsequently, AMBiT participated in the RFP process by building on the gap analysis to develop RFP documentation and evaluating vendor responses.

University Networking Program

The University Networking Program (UNP) was a four-year initiative to bring high-speed data connectivity to over 175 buildings at UBC's Point Grey campus. The UNP represented a strategic transformation in UBC's IT services, signifying a shift from a decentralized IM/IT approach to one characterized by a centrally led and provisioned core infrastructure. AMBiT was engaged when the project faced challenges in identifying a cost effective solution. Using creative strategies and formal value analysis, AMBiT facilitated a strategic re-envisioning of the technological solution, reducing the overall program budget from $75M to $30M while retaining functional scope. Despite involving the largest campus deployment of 802.11 wireless connectivity in the world, AMBiT managed this program to completion on budget and six months ahead of schedule.

Canadian Telehealth Scheduling

Canada Health Infoway (CHI) is an initiative of the federal, provincial, and territorial governments, the aim of which is to foster and accelerate the development and adoption of electronic health information systems with compatible standards and communication technologies across Canada. As part of its Telehealth Investment Program, Infoway undertook a project to invest in a pan-Canadian telehealth scheduling solution.

AMBiT worked with telehealth stakeholders from all Canadian jurisdictions to identify functional and technical requirements for scheduling services and facilitate agreement among stakeholders with diverse perspectives. In parallel, AMBiT conducted an environmental scan of the broader telehealth scheduling industry to identify software options, and presented these to the Project Steering Committee for their consideration.

AMBiT then led the development of a Request for Information, including a framework that could be used by Infoway to seek out alternative solutions offering best value, devised an evaluation methodology, and formed an evaluation committee comprised of key stakeholders. AMBiT assisted in the evaluation of RFI submissions and solutions through vendor demonstrations and developed a final report with recommendations for the best strategic solution.

Infoway adopted AMBiT's recommendations and the result was an investment decision by Infoway in February 2007, something that Infoway had been trying to achieve for three years and which AMBiT accomplished on their behalf in seven months.

Business Analysis and Requirements Gathering

Loyalist Certification Services (LCS) is a division of Loyalist College based in Belleville, Ontario. Founded in 2001, LCS specializes in offering exams and certification services to training organizations and exam candidates. The Loyalist Certification Management System (LCMS) was custom developed to manage most of LCS's operational requirements. Four years after this software was implemented, the internal and external environments for LCS had changed substantially. As such, the current LCMS system no longer adequately met the growing needs of LCMS and its clients. AMBiT was hired by LCS in July 2011 to provide business analysis consulting services in support of the LCMS 2.0 Project.

AMBiT participated in the procurement process by engaging LCS staff, clients, trainers, exam candidates, and Steering Committee members to develop functional technical, and business requirements for LCMS 2.0. AMBiT led a requirements validation and prioritization workshop with LCS staff representatives, followed by a gap analysis to assess current state against requirements. Subsequently, AMBiT participated in the RFP process by building on the gap analysis to develop RFP documentation and evaluating vendor responses.

Simulation Roadmap Development

AMBiT supported the formation of the BC Provincial Simulation Coordination Committee (PSCC). The objective of the PSCC is to act as a central coordinating and advisory organization to advance the capacity of multiple agencies, including health authorities, hospitals, and health professional education institutions, to support the development of, and access to, simulation facilities, technologies, and resources province-wide.

The PSCC currently consists of representatives from 18 stakeholder organizations including all BC Health Authorities, 3 educational institutions, the BC Ministries of Health and Advanced Education, and others.

After the successful formation of the Committee, AMBiT facilitated a strategic planning workshop to identify and prioritize immediate, short term, and long term activities for the PSCC to undertake. Following the recommendations from this workshop, AMBiT developed a $100k investment request to the BC Ministry of Health to fund a Simulation Roadmap for the Province. AMBiT is currently managing the development of this roadmap including a Current State Report, Needs Analysis and Simulation Technology Strategy Report, and Gap Analysis Report. These reports will help inform future investments relating to simulation in BC.

Strategic IT Prioritization

The Faculty of Medicine at the University of Toronto is one of Canada's leading medical schools. AMBiT was engaged by the Faculty to provide a high-level strategic analysis of its application development and data management capabilities and practices.

AMBiT developed an intensive consultation and information gathering exercise with representatives from the Faculty, the broader University, and key vendors. Through this consultative exercise, AMBiT assessed how the data management and application development efforts of the Faculty could align to support the Faculty's strategic objectives.

In consultation with Faculty leadership, AMBiT developed a detailed report with actionable recommendations to align and prioritize technology activities and efforts. AMBiT provided recommendations relating to operations, governance, procurement, development approaches, data management, vendor engagement, IT organization mandate, as well as application-specific recommendations. The report was well received by the Faculty.

IT Operational Security Program

When it comes to information security, medical schools operate at the complicated nexus between teaching and learning, research, and clinical practice. The Faculty of Medicine at the University of Toronto engaged AMBiT Consulting to assist with developing an Operational Security Program and a robust day-to-day IT security environment. AMBiT assisted with program planning activities, definition of key deliverables and projects to support the Operational Security Program, and provided support to the Director of IT and central University of Toronto resources in developing the Operational Security Program.

Strategic IT Prioritization

The Faculty of Medicine at the University of Toronto is one of Canada's leading medical schools. AMBiT was engaged by the Faculty to provide a high-level strategic analysis of its application development and data management capabilities and practices.

AMBiT developed an intensive consultation and information gathering exercise with representatives from the Faculty, the broader University, and key vendors. Through this consultative exercise, AMBiT assessed how the data management and application development efforts of the Faculty could align to support the Faculty's strategic objectives.

In consultation with Faculty leadership, AMBiT developed a detailed report with actionable recommendations to align and prioritize technology activities and efforts. AMBiT provided recommendations relating to operations, governance, procurement, development approaches, data management, vendor engagement, IT organization mandate, as well as application-specific recommendations. The report was well received by the Faculty.

IT Operational Security Program

When it comes to information security, medical schools operate at the complicated nexus between teaching and learning, research, and clinical practice. The Faculty of Medicine at the University of Toronto engaged AMBiT Consulting to assist with developing an Operational Security Program and a robust day-to-day IT security environment. AMBiT assisted with program planning activities, definition of key deliverables and projects to support the Operational Security Program, and provided support to the Director of IT and central University of Toronto resources in developing the Operational Security Program.

Preclerkship Curriculum Redesign

The University of Toronto Faculty of Medicine is redesigning the pre-clerkship component of its MD curriculum. In support of this project, the University engaged AMBiT to develop a comprehensive program management plan covering project scope, schedule, budget, change and communication, and resourcing. AMBiT is currently in the role of program manager, leading implementation of the program management plan and curriculum design process development. AMBiT will provide program management services through the launch of the new pre-clerkship curriculum in 2016.

Strategic IT Prioritization

The Faculty of Medicine at the University of Toronto is one of Canada's leading medical schools. AMBiT was engaged by the Faculty to provide a high-level strategic analysis of its application development and data management capabilities and practices.

AMBiT developed an intensive consultation and information gathering exercise with representatives from the Faculty, the broader University, and key vendors. Through this consultative exercise, AMBiT assessed how the data management and application development efforts of the Faculty could align to support the Faculty's strategic objectives.

In consultation with Faculty leadership, AMBiT developed a detailed report with actionable recommendations to align and prioritize technology activities and efforts. AMBiT provided recommendations relating to operations, governance, procurement, development approaches, data management, vendor engagement, IT organization mandate, as well as application-specific recommendations. The report was well received by the Faculty.

IT Operational Security Program

When it comes to information security, medical schools operate at the complicated nexus between teaching and learning, research, and clinical practice. The Faculty of Medicine at the University of Toronto engaged AMBiT Consulting to assist with developing an Operational Security Program and a robust day-to-day IT security environment. AMBiT assisted with program planning activities, definition of key deliverables and projects to support the Operational Security Program, and provided support to the Director of IT and central University of Toronto resources in developing the Operational Security Program.

Improving Physician Referrals in BC

The General Practitioners Services Committee (GPSC) and the BC Ministry of Health (BCMoH) have committed to providing family physicians with an effective directory aimed at facilitating the specialist referral process across the province. CHARD, an on-line physician and health resources directory, launched in 2009, and met with limited adoption. AMBiT was engaged to plan and lead extensive consultations with over 130 family physicians and their office staff across the province, and to assess the gaps between the referral system and users' needs. Building on the feedback provided, AMBIT developed a set of core functional requirements which formed the cornerstone of a needs assessment. A final report, presented a gap analysis and recommendations on enhancements to a provincial directory to help inform further investment decisions.

The GPSC and BCMoH re-engaged AMBiT to provide recommendations on addressing the gaps identified in the previous needs assessment and gap analysis phase of work. The recommendations focused on proposing changes to their business processes and governance model, and identifying a best-value option to enhance the directory. Based on the preliminary findings of the analysis, the BC Government chose to terminate the CHARD service and is now investigating alternatives for re-establishing a new province-wide service.

Improving Physician Referrals in BC

The General Practitioners Services Committee (GPSC) and the BC Ministry of Health (BCMoH) have committed to providing family physicians with an effective directory aimed at facilitating the specialist referral process across the province. CHARD, an on-line physician and health resources directory, launched in 2009, and met with limited adoption. AMBiT was engaged to plan and lead extensive consultations with over 130 family physicians and their office staff across the province, and to assess the gaps between the referral system and users' needs. Building on the feedback provided, AMBIT developed a set of core functional requirements which formed the cornerstone of a needs assessment. A final report, presented a gap analysis and recommendations on enhancements to a provincial directory to help inform further investment decisions.

The GPSC and BCMoH re-engaged AMBiT to provide recommendations on addressing the gaps identified in the previous needs assessment and gap analysis phase of work. The recommendations focused on proposing changes to their business processes and governance model, and identifying a best-value option to enhance the directory. Based on the preliminary findings of the analysis, the BC Government chose to terminate the CHARD service and is now investigating alternatives for re-establishing a new province-wide service.

Improving Physician Referrals in BC

The General Practitioners Services Committee (GPSC) and the BC Ministry of Health (BCMoH) have committed to providing family physicians with an effective directory aimed at facilitating the specialist referral process across the province. CHARD, an on-line physician and health resources directory, launched in 2009, and met with limited adoption. AMBiT was engaged to plan and lead extensive consultations with over 130 family physicians and their office staff across the province, and to assess the gaps between the referral system and users' needs. Building on the feedback provided, AMBIT developed a set of core functional requirements which formed the cornerstone of a needs assessment. A final report, presented a gap analysis and recommendations on enhancements to a provincial directory to help inform further investment decisions.

The GPSC and BCMoH re-engaged AMBiT to provide recommendations on addressing the gaps identified in the previous needs assessment and gap analysis phase of work. The recommendations focused on proposing changes to their business processes and governance model, and identifying a best-value option to enhance the directory. Based on the preliminary findings of the analysis, the BC Government chose to terminate the CHARD service and is now investigating alternatives for re-establishing a new province-wide service.

Admissions Business Process Improvement

In partnership with JM Associates, AMBiT was engaged in late 2013 to assist the University of Victoria (UVic) Undergraduate Admissions department with a process streamlining project designed to build on the changes and improvements made as a result of the department's annual reviews. The project focused on streamlining applicant inquiry, application processing, application assessment, and document processing. AMBiT and JM Associates conducted a series of day-long workshops with representatives from specific program faculties and admissions staff to map their current processes and brainstorm short- and long-term solutions for incorporation into the admissions process. The final deliverables were a recommendations report and an interactive presentation to the Sponsors that outlined where quick-win improvements could be made to the current state, delineated procedures for more efficient paper and e-document processing, and proposed methods for more effective use of staff resources and increased integration and leveraging of current technology solutions.

Administrative Systems Oversight Committee

UVic engaged AMBiT to support development of an entirely new governance structure for technology at UVic. The structure needed to weave in administrative, education, and research functions of the university in a realigned and streamlined governance structure that would position UVic to move more quickly on opportunities to strategically leverage technology in support of its broader mission. UVic has adopted the new structure.

Admissions Business Process Improvement

In partnership with JM Associates, AMBiT was engaged in late 2013 to assist the University of Victoria (UVic) Undergraduate Admissions department with a process streamlining project designed to build on the changes and improvements made as a result of the department's annual reviews. The project focused on streamlining applicant inquiry, application processing, application assessment, and document processing. AMBiT and JM Associates conducted a series of day-long workshops with representatives from specific program faculties and admissions staff to map their current processes and brainstorm short- and long-term solutions for incorporation into the admissions process. The final deliverables were a recommendations report and an interactive presentation to the Sponsors that outlined where quick-win improvements could be made to the current state, delineated procedures for more efficient paper and e-document processing, and proposed methods for more effective use of staff resources and increased integration and leveraging of current technology solutions.

Administrative Systems Oversight Committee

UVic engaged AMBiT to support development of an entirely new governance structure for technology at UVic. The structure needed to weave in administrative, education, and research functions of the university in a realigned and streamlined governance structure that would position UVic to move more quickly on opportunities to strategically leverage technology in support of its broader mission. UVic has adopted the new structure.

WWAMI MD Curriculum Renewal

The University of Washington School of Medicine (UWSOM) is renewing its MD curriculum that is delivered throughout the 5-state WWAMI region (Washington, Wyoming, Alaska, Montana, and Idaho). UWSOM engaged AMBiT to develop a project implementation plan and build project management expertise within the team. AMBiT delivered a clearly defined approach and next steps to the leadership team for successful implementation of the renewed curriculum. During a series of workshops and interviews with representatives from UWSOM departments and regional representatives, AMBiT identified, categorized, and prioritized issues in need of resolution in terms of their urgency and impact on the project.

AMBiT presented findings to the UWSOM leadership team and facilitated working sessions to respond to the issues raised. The response included a new curriculum design process with deliverables, deadlines, and clearly defined next steps for implementation, and an interim decision making process with assessment criteria to weigh the impact of the issue on the project and level of authority for decision making.

UWSOM has since asked AMBiT to continue supporting the curriculum renewal project in a Project Implementation Director capacity.

Preclerkship Curriculum Redesign

The University of Toronto Faculty of Medicine is redesigning the pre-clerkship component of its MD curriculum. In support of this project, the University engaged AMBiT to develop a comprehensive program management plan covering project scope, schedule, budget, change and communication, and resourcing. AMBiT is currently in the role of program manager, leading implementation of the program management plan and curriculum design process development. AMBiT will provide program management services through the launch of the new pre-clerkship curriculum in 2016.

Learning Technology Implementation

Cornell University has embarked on a 5 year, $5M project to update learning technology in classrooms across the Ithaca campus. The goals of the project are to improve the teaching and learning experience for faculty and students, and to enable a consistent technological experience across the learning spaces. AMBiT has been engaged by Cornell to prepare a project plan for phase 3 of the technology implementations which is scheduled to start in May 2015. The scope of the project plan includes developing a detailed stakeholder engagement approach to identify and document AV requirements, preparing a detailed work plan for all activities required to implement and support the learning technologies, and recommending next steps to drive the project forward.

Information Technology Review

Post-secondary education institutions are grappling with rapid changes in technology that are transforming how faculty and students interact, and the ways in which institutions are led and managed. Langara College engaged AMBiT Consulting to undertake an Information Technology (IT) Review to understand how the College's IT capabilities are positioned to support the strategic direction of the College.

AMBiT consulted Langara stakeholders through individual interviews, focus groups, Town Hall events, and an online data gathering form. AMBiT developed a report for senior leadership at Langara that included its analysis of Langara's current state with respect to structures, resource capacity, infrastructure, and technology. The final report included a risk profile, feedback on the College's technology strategy roadmap, and a series of actionable recommendations.

The Langara College Executive accepted all of the recommendations made in the final report, and AMBiT continued providing strategic direction to Langara as it implemented the recommendations.

Information Technology Review

Post-secondary education institutions are grappling with rapid changes in technology that are transforming how faculty and students interact, and the ways in which institutions are led and managed. Langara College engaged AMBiT Consulting to undertake an Information Technology (IT) Review to understand how the College's IT capabilities are positioned to support the strategic direction of the College.

AMBiT consulted Langara stakeholders through individual interviews, focus groups, Town Hall events, and an online data gathering form. AMBiT developed a report for senior leadership at Langara that included its analysis of Langara's current state with respect to structures, resource capacity, infrastructure, and technology. The final report included a risk profile, feedback on the College's technology strategy roadmap, and a series of actionable recommendations.

The Langara College Executive accepted all of the recommendations made in the final report, and AMBiT continued providing strategic direction to Langara as it implemented the recommendations.

Information Technology Review

Post-secondary education institutions are grappling with rapid changes in technology that are transforming how faculty and students interact, and the ways in which institutions are led and managed. Langara College engaged AMBiT Consulting to undertake an Information Technology (IT) Review to understand how the College's IT capabilities are positioned to support the strategic direction of the College.

AMBiT consulted Langara stakeholders through individual interviews, focus groups, Town Hall events, and an online data gathering form. AMBiT developed a report for senior leadership at Langara that included its analysis of Langara's current state with respect to structures, resource capacity, infrastructure, and technology. The final report included a risk profile, feedback on the College's technology strategy roadmap, and a series of actionable recommendations.

The Langara College Executive accepted all of the recommendations made in the final report, and AMBiT continued providing strategic direction to Langara as it implemented the recommendations.

Proposal for VC-Enabled PT PRISM Clinic

UBC's Department of Physical Therapy launched the innovative Prince Rupert Interprofessional Student-Led Model (PRISM) clinic in November 2013. AMBiT was engaged to help clarify and document PT's vision for the clinic, and to develop a proposal document for discussion with potential partners to seek investment, in-kind resources, and support for the vision.

AMBiT consulted with key stakeholders from the Department of Physical Therapy, formulated a comprehensive document that expanded the vision for the clinic to establish a regional hub for teaching and learning in Prince Rupert that combines interprofessional education, continuing education, and professional development, related research and scholarly opportunities, as well as expanded primary health service delivery through telehealth services.

Here's what AMBiT's client contact had to say: "You have gone above and beyond the call of duty throughout this project. Not only have you superbly articulated the vision we started with, but you have added enormous depth to that vision. My deepest gratitude for a job extremely well done."

AMBiT has since been asked to manage the implementation of the videoconference facilities to support the PRISM clinic.

Proposal for VC-Enabled PT PRISM Clinic

UBC's Department of Physical Therapy launched the innovative Prince Rupert Interprofessional Student-Led Model (PRISM) clinic in November 2013. AMBiT was engaged to help clarify and document PT's vision for the clinic, and to develop a proposal document for discussion with potential partners to seek investment, in-kind resources, and support for the vision.

AMBiT consulted with key stakeholders from the Department of Physical Therapy, formulated a comprehensive document that expanded the vision for the clinic to establish a regional hub for teaching and learning in Prince Rupert that combines interprofessional education, continuing education, and professional development, related research and scholarly opportunities, as well as expanded primary health service delivery through telehealth services.

Here's what AMBiT's client contact had to say: "You have gone above and beyond the call of duty throughout this project. Not only have you superbly articulated the vision we started with, but you have added enormous depth to that vision. My deepest gratitude for a job extremely well done."

AMBiT has since been asked to manage the implementation of the videoconference facilities to support the PRISM clinic.

Technology Vision and Plan

AMBiT facilitated a series of seven workshops with the Douglas College Board of Governors' Technology Strategy Sub-committee to develop a vision, principles, and best practices that enabled this group of board members and college executive administrators to identify the top six technology initiatives that align with their business strategy. We facilitated this process through an abbreviated institutional opportunities and threats analysis that resulted in the identification of a dominant threat and a corresponding value chain analysis based on the student lifecycle. Through this work we also supported them in crafting the Terms of Reference for the Technology Strategy Sub-committee itself. The work culminated in a Sub-committee-endorsed recommendation to the full College Board to approve the next steps towards advancing the six strategic technology initiatives.

DegreeWorks Change Readiness Assessment

Douglas College is implementing a technology tool, DegreeWorks, to provide students and College support staff with the ability to plan and audit progress towards academic goals. This initiative will provide a better understanding of the course requirements of admitted and enrolled students and hence provide a clear graduation path for students. By providing this clarity, the College anticipates increased student retention and a corresponding positive impact on the Douglas brand.

AMBiT was retained following the procurement of this tool and launch of the project to conduct an organizational change readiness assessment. AMBiT facilitated two workshops: one with Douglas senior leadership and another with project team members that could speak directly to the College's student advising, registration, and technology support functions. This assessment culminated in the identification of academic policy, procedure, and process changes as well as implementation impacts for further analysis and planning prior to system launch. Critical success factors were also identified, with a primary focus on the need for a strategic change and communications approach and corresponding action plan.

Douglas College incorporated the change readiness assessment outcomes into their project plans and are currently working through the change process.

Technology Vision and Plan

AMBiT facilitated a series of seven workshops with the Douglas College Board of Governors' Technology Strategy Sub-committee to develop a vision, principles, and best practices that enabled this group of board members and college executive administrators to identify the top six technology initiatives that align with their business strategy. We facilitated this process through an abbreviated institutional opportunities and threats analysis that resulted in the identification of a dominant threat and a corresponding value chain analysis based on the student lifecycle. Through this work we also supported them in crafting the Terms of Reference for the Technology Strategy Sub-committee itself. The work culminated in a Sub-committee-endorsed recommendation to the full College Board to approve the next steps towards advancing the six strategic technology initiatives.

Technology Vision and Plan

AMBiT facilitated a series of seven workshops with the Douglas College Board of Governors' Technology Strategy Sub-committee to develop a vision, principles, and best practices that enabled this group of board members and college executive administrators to identify the top six technology initiatives that align with their business strategy. We facilitated this process through an abbreviated institutional opportunities and threats analysis that resulted in the identification of a dominant threat and a corresponding value chain analysis based on the student lifecycle. Through this work we also supported them in crafting the Terms of Reference for the Technology Strategy Sub-committee itself. The work culminated in a Sub-committee-endorsed recommendation to the full College Board to approve the next steps towards advancing the six strategic technology initiatives.

DegreeWorks Change Readiness Assessment

Douglas College is implementing a technology tool, DegreeWorks, to provide students and College support staff with the ability to plan and audit progress towards academic goals. This initiative will provide a better understanding of the course requirements of admitted and enrolled students and hence provide a clear graduation path for students. By providing this clarity, the College anticipates increased student retention and a corresponding positive impact on the Douglas brand.

AMBiT was retained following the procurement of this tool and launch of the project to conduct an organizational change readiness assessment. AMBiT facilitated two workshops: one with Douglas senior leadership and another with project team members that could speak directly to the College's student advising, registration, and technology support functions. This assessment culminated in the identification of academic policy, procedure, and process changes as well as implementation impacts for further analysis and planning prior to system launch. Critical success factors were also identified, with a primary focus on the need for a strategic change and communications approach and corresponding action plan.

Douglas College incorporated the change readiness assessment outcomes into their project plans and are currently working through the change process.

Canadian National Research and Education Network (NREN) Strategic Planning

The NREN is a confederation of 13 federal, provincial, and territorial organizations responsible for providing networks in support of research, education, and innovation across Canada. Each of the 13 organizations has its own strategic plan, making it challenging to come together with a shared sense of identity and purpose.

AMBiT led representatives from each organization through a process to develop a unified strategic plan for the NREN. The strategic plan includes common mission, vision, success criteria, and goals. The NREN adopted and is implementing the strategic plan.

Canadian National Research and Education Network (NREN) Strategic Planning

The NREN is a confederation of 13 federal, provincial, and territorial organizations responsible for providing networks in support of research, education, and innovation across Canada. Each of the 13 organizations has its own strategic plan, making it challenging to come together with a shared sense of identity and purpose.

AMBiT led representatives from each organization through a process to develop a unified strategic plan for the NREN. The strategic plan includes common mission, vision, success criteria, and goals. The NREN adopted and is implementing the strategic plan.

Strategic and Operational Planning

BCNET, a not-for-profit shared information technology services organization, conducts an annual operational planning process. Organizational leadership identified the need to incorporate more strategic planning into this annual process to ensure that the operational plan tightly aligns with the overall strategic direction for the organization.

Given the rapidly developing marketplace, AMBiT worked with BCNET to develop a better understanding of strengths, weaknesses, opportunities, and threats in order to strategically take advantage of local, provincial, and national opportunities as they align with the organization's mission, vision, and values.

AMBiT facilitated a series of 30 one-on-one interviews with board members and external stakeholders, summarized and analyzed findings, presented the information to the board and the BCNET management team, and developed a strategic plan to drive the development of the operational plan. The strategic plan was adopted by the BCNET board.

Strategic and Operational Planning

BCNET, a not-for-profit shared information technology services organization, conducts an annual operational planning process. Organizational leadership identified the need to incorporate more strategic planning into this annual process to ensure that the operational plan tightly aligns with the overall strategic direction for the organization.

Given the rapidly developing marketplace, AMBiT worked with BCNET to develop a better understanding of strengths, weaknesses, opportunities, and threats in order to strategically take advantage of local, provincial, and national opportunities as they align with the organization's mission, vision, and values.

AMBiT facilitated a series of 30 one-on-one interviews with board members and external stakeholders, summarized and analyzed findings, presented the information to the board and the BCNET management team, and developed a strategic plan to drive the development of the operational plan. The strategic plan was adopted by the BCNET board.

Strategic and Operational Planning

BCNET, a not-for-profit shared information technology services organization, conducts an annual operational planning process. Organizational leadership identified the need to incorporate more strategic planning into this annual process to ensure that the operational plan tightly aligns with the overall strategic direction for the organization.

Given the rapidly developing marketplace, AMBiT worked with BCNET to develop a better understanding of strengths, weaknesses, opportunities, and threats in order to strategically take advantage of local, provincial, and national opportunities as they align with the organization's mission, vision, and values.

AMBiT facilitated a series of 30 one-on-one interviews with board members and external stakeholders, summarized and analyzed findings, presented the information to the board and the BCNET management team, and developed a strategic plan to drive the development of the operational plan. The strategic plan was adopted by the BCNET board.

Strategic and Operational Planning

BCNET, a not-for-profit shared information technology services organization, conducts an annual operational planning process. Organizational leadership identified the need to incorporate more strategic planning into this annual process to ensure that the operational plan tightly aligns with the overall strategic direction for the organization.

Given the rapidly developing marketplace, AMBiT worked with BCNET to develop a better understanding of strengths, weaknesses, opportunities, and threats in order to strategically take advantage of local, provincial, and national opportunities as they align with the organization's mission, vision, and values.

AMBiT facilitated a series of 30 one-on-one interviews with board members and external stakeholders, summarized and analyzed findings, presented the information to the board and the BCNET management team, and developed a strategic plan to drive the development of the operational plan. The strategic plan was adopted by the BCNET board.

Curriculum Renewal Planning and Capacity Building

The University of Sydney's medical school in Australia is preparing to renew its curriculum. Drawing on AMBiT's extensive experience leading and managing renewal of medical curricula, the Sydney Medical School engaged AMBiT in a series of workshops designed to transfer experience and knowledge to the school's internal project team.

The workshops focused on lessons learned, general project management approach to this type of initiative, change management and communications considerations, budgeting and human resource considerations for both the renewal initiative and the future curriculum, and curriculum and assessment design and development process.

Curriculum Renewal Planning and Capacity Building

The University of Sydney's medical school in Australia is preparing to renew its curriculum. Drawing on AMBiT's extensive experience leading and managing renewal of medical curricula, the Sydney Medical School engaged AMBiT in a series of workshops designed to transfer experience and knowledge to the school's internal project team.

The workshops focused on lessons learned, general project management approach to this type of initiative, change management and communications considerations, budgeting and human resource considerations for both the renewal initiative and the future curriculum, and curriculum and assessment design and development process.

Relationship Management System Renewal

The Law Society of Upper Canada currently relies on a decades-old system to house and manage mission-critical data about their members. The overarching purpose of the Relationship Management System Renewal project is to replace and modernize the core business information system with a reliable solution that can accommodate all current data management and reporting needs for the next 15-20 years. Major concerns associated with the current system centre on data access and quality. Currently, data is scattered throughout the system, making some data difficult to find and update.

AMBiT provided strategic program management, business analysis, and change management strategy leadership to the Law Society team. This included validating the business case; developing and reviewing complex business, functional, and technical requirements; developing a change management strategy; and providing high-level program management leadership.

Relationship Management System Renewal

The Law Society of Upper Canada currently relies on a decades-old system to house and manage mission-critical data about their members. The overarching purpose of the Relationship Management System Renewal project is to replace and modernize the core business information system with a reliable solution that can accommodate all current data management and reporting needs for the next 15-20 years. Major concerns associated with the current system centre on data access and quality. Currently, data is scattered throughout the system, making some data difficult to find and update.

AMBiT provided strategic program management, business analysis, and change management strategy leadership to the Law Society team. This included validating the business case; developing and reviewing complex business, functional, and technical requirements; developing a change management strategy; and providing high-level program management leadership.

Project Management Coaching and Capacity Building

The Center for Creative Leadership (CCL) is one of the top 5 global executive education firms according to the Financial Times. Their business model includes a project management function, the role of which is to structure executive education engagements that match client needs with education programs and faculty members.

CCL recognizes that their project management function could be improved across their global operations. To address this, CCL engaged AMBiT to provide targeted project management coaching and capacity building services to the five CCL Americas Project Management Leads, who each have teams of 10-20 Project Managers on their campuses. This involves assessing and identifying improvements to project management tools and processes, identifying new tools and/or processes that could improve the function, developing a plan to foster increased adoption of project management tools and processes, and structuring a case for investing in improving adoption and quality of project management tools and processes based on alignment with CCL's broader strategy.

Project Management Coaching and Capacity Building

The Center for Creative Leadership (CCL) is one of the top 5 global executive education firms according to the Financial Times. Their business model includes a project management function, the role of which is to structure executive education engagements that match client needs with education programs and faculty members.

CCL recognizes that their project management function could be improved across their global operations. To address this, CCL engaged AMBiT to provide targeted project management coaching and capacity building services to the five CCL Americas Project Management Leads, who each have teams of 10-20 Project Managers on their campuses. This involves assessing and identifying improvements to project management tools and processes, identifying new tools and/or processes that could improve the function, developing a plan to foster increased adoption of project management tools and processes, and structuring a case for investing in improving adoption and quality of project management tools and processes based on alignment with CCL's broader strategy.

Traditional Chinese Medicine Acupuncture Diploma (TCM-AD) Program Clinical Supervision Design

KPU launched a new TCM-AD program in the fall of 2016, the first of its kind at a public postsecondary education institution in BC. Historically, the clinical portion of Acupuncture education programs have been taught in clinics owned and operated by the school, as per the BC College of Traditional Chinese Medicine Practitioners and Acupuncturists (CTCMA) bylaws.

AMBiT created a steering committee made up of senior executives from KPU, the Ministry of Advanced Education, and the University of British Columbia Faculty of Medicine to support the KPU team in designing a clinical supervision approach that would be suitable. AMBiT facilitated a series of steering committee meetings focused on drawing from other health professions education program experience, as well as TCM-Acupuncture education programs in other jurisdictions, to consider options and recommend a design for KPU's program. Throughout this process, AMBiT provided strategic advice around how to apply lessons from other programs and other jurisdictions to this context.

AMBiT also advised and participated in a series of consultations with the CTCMA to achieve consensus on a path forward that included adjusting existing bylaws to allow for TCM-Acupuncture education institutions (including KPU) to explore alternative clinical supervision models.

AMBiT continued to provide strategic advice and support in preparing for launch of the program and the clinical education portion.

Traditional Chinese Medicine Acupuncture Diploma (TCM-AD) Program Clinical Supervision Design

KPU launched a new TCM-AD program in the fall of 2016, the first of its kind at a public postsecondary education institution in BC. Historically, the clinical portion of Acupuncture education programs have been taught in clinics owned and operated by the school, as per the BC College of Traditional Chinese Medicine Practitioners and Acupuncturists (CTCMA) bylaws.

AMBiT created a steering committee made up of senior executives from KPU, the Ministry of Advanced Education, and the University of British Columbia Faculty of Medicine to support the KPU team in designing a clinical supervision approach that would be suitable. AMBiT facilitated a series of steering committee meetings focused on drawing from other health professions education program experience, as well as TCM-Acupuncture education programs in other jurisdictions, to consider options and recommend a design for KPU's program. Throughout this process, AMBiT provided strategic advice around how to apply lessons from other programs and other jurisdictions to this context.

AMBiT also advised and participated in a series of consultations with the CTCMA to achieve consensus on a path forward that included adjusting existing bylaws to allow for TCM-Acupuncture education institutions (including KPU) to explore alternative clinical supervision models.

AMBiT continued to provide strategic advice and support in preparing for launch of the program and the clinical education portion.

DegreeWorks Change Readiness Assessment

Douglas College is implementing a technology tool, DegreeWorks, to provide students and College support staff with the ability to plan and audit progress towards academic goals. This initiative will provide a better understanding of the course requirements of admitted and enrolled students and hence provide a clear graduation path for students. By providing this clarity, the College anticipates increased student retention and a corresponding positive impact on the Douglas brand.

AMBiT was retained following the procurement of this tool and launch of the project to conduct an organizational change readiness assessment. AMBiT facilitated two workshops: one with Douglas senior leadership and another with project team members that could speak directly to the College's student advising, registration, and technology support functions. This assessment culminated in the identification of academic policy, procedure, and process changes as well as implementation impacts for further analysis and planning prior to system launch. Critical success factors were also identified, with a primary focus on the need for a strategic change and communications approach and corresponding action plan.

Douglas College incorporated the change readiness assessment outcomes into their project plans and are currently working through the change process.

Strategic Planning Workshop Facilitation

The BC Law Institute reached out to AMBiT to assist in the development of their strategic plan. AMBiT engaged with senior staff and Board members, and designed and facilitated a 1-day strategic planning retreat. The retreat culminated in a renewed 5-year strategic plan for the Institute.

Strategic Planning Workshop Facilitation

The BC Law Institute reached out to AMBiT to assist in the development of their strategic plan. AMBiT engaged with senior staff and Board members, and designed and facilitated a 1-day strategic planning retreat. The retreat culminated in a renewed 5-year strategic plan for the Institute.

Common Online Application (CO-AP) System Business Plan

The BC Ministry of Advanced Education (AVED) is considering an initiative to provide a common online platform to simplify the public, post-secondary application process for applicants.

AMBiT was engaged to develop a business case for the initiative which included: reviewing and supplementing existing information, researching alternatives, articulating potential costs and benefits, and recommending an implementation approach.

AMBiT also consulted key stakeholders, vendors, and subject matter experts. Working closely with the Ministry, AMBiT analyzed and highlighted critical business case components, providing clear options and their impacts on students, the post-secondary sector, and government. This work culminated in a presentation of key findings to the provincial governance committee on behalf of the Ministry.

Common Online Application (CO-AP) System Business Plan

The BC Ministry of Advanced Education (AVED) is considering an initiative to provide a common online platform to simplify the public, post-secondary application process for applicants.

AMBiT was engaged to develop a business case for the initiative which included: reviewing and supplementing existing information, researching alternatives, articulating potential costs and benefits, and recommending an implementation approach.

AMBiT also consulted key stakeholders, vendors, and subject matter experts. Working closely with the Ministry, AMBiT analyzed and highlighted critical business case components, providing clear options and their impacts on students, the post-secondary sector, and government. This work culminated in a presentation of key findings to the provincial governance committee on behalf of the Ministry.

Common Online Application (CO-AP) System Business Plan

The BC Ministry of Advanced Education (AVED) is considering an initiative to provide a common online platform to simplify the public, post-secondary application process for applicants.

AMBiT was engaged to develop a business case for the initiative which included: reviewing and supplementing existing information, researching alternatives, articulating potential costs and benefits, and recommending an implementation approach.

AMBiT also consulted key stakeholders, vendors, and subject matter experts. Working closely with the Ministry, AMBiT analyzed and highlighted critical business case components, providing clear options and their impacts on students, the post-secondary sector, and government. This work culminated in a presentation of key findings to the provincial governance committee on behalf of the Ministry.

Network Infrastructure Assessment

The BC Ministry of Advanced Education (AVED) is considering an initiative to provide a common online platform to simplify the public, post-secondary application process for applicants.

AMBiT was engaged to develop a business case for the initiative which included: reviewing and supplementing existing information, researching alternatives, articulating potential costs and benefits, and recommending an implementation approach.

AMBiT also consulted key stakeholders, vendors, and subject matter experts. Working closely with the Ministry, AMBiT analyzed and highlighted critical business case components, providing clear options and their impacts on students, the post-secondary sector, and government. This work culminated in a presentation of key findings to the provincial governance committee on behalf of the Ministry.

Network Infrastructure Assessment

The BC Ministry of Advanced Education (AVED) is considering an initiative to provide a common online platform to simplify the public, post-secondary application process for applicants.

AMBiT was engaged to develop a business case for the initiative which included: reviewing and supplementing existing information, researching alternatives, articulating potential costs and benefits, and recommending an implementation approach.

AMBiT also consulted key stakeholders, vendors, and subject matter experts. Working closely with the Ministry, AMBiT analyzed and highlighted critical business case components, providing clear options and their impacts on students, the post-secondary sector, and government. This work culminated in a presentation of key findings to the provincial governance committee on behalf of the Ministry.